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Customer Success Manager

3 months, 1 week ago
Anywhere
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
CRM
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 20

Description

  • Serve as the account owner, product expert, and mental health advocate for assigned mid-market and SMB customers.
  • Build relationships with decision makers and primary contacts to drive adoption, change management, and member utilization.
  • Own the full customer lifecycle, including onboarding, value realization, engagement, expansion, and renewal.
  • Identify, communicate, and support new opportunities for customers to unlock value from Spring Health.
  • Prepare and present business reviews to senior HR executives and business leaders with data-based recommendations.
  • Collaborate across teams to share customer feedback and improve processes and the patient experience.
  • Participate in weekly team meetings and training to strengthen product knowledge.
  • Support the sales team with finalist calls and customer references as needed.
  • Track customer interactions, success plans, relationship progression, and opportunities in a CRM.
  • Drive renewals, upsells, and variable revenue to meet retention goals.

Requirements

  • 3+ years of experience in account management, customer success, implementation, or healthcare management.
  • Experience in upselling and retaining customers to drive additional revenue.
  • Experience using SaaS-based solutions and platforms.
  • Experience owning contract renewals across the customer lifecycle.
  • Experience using data visualization and reconciliation techniques to present findings and customer satisfaction insights.
  • Experience adhering to and achieving KPIs.
  • Experience maintaining accurate records in a CRM.
  • A strong passion for transforming the U.S. healthcare system, especially mental health.
  • Willingness and ability to travel approximately 15% as needed.
  • Bachelor’s degree or higher, preferred.

Benefits

  • Target base salary of $86,000 to $98,000, with pay determined by experience, location, internal equity, and other business factors.
  • Health, dental, and vision coverage starting on day one.
  • Access for employees and dependents to One Medical, plus HSA and FSA plan options.
  • Spring contributes up to $1,000 to HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Annual allotment of no-cost visits to Spring Health therapists, coaches, and medication providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses.
  • Access to Wellhub, offering fitness, mindfulness, nutrition, and sleep resources.
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care.
  • Up to $1,000 per year in professional development reimbursement.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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