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Clinical Care Navigator (Tuesday to Saturday 11am-7pm ET)

2 weeks, 4 days ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Apply Now
Spring Health

Spring Health

Spring Health is a company that offers a comprehensive and personalized mental healthcare solution for teams and families. They provide clinically proven technology and world-class providers to deliver precise care tailored to individual needs, elimina...

Health Care Providers & Services
1K-5K
Founded 2016
$366M raised
View All Jobs 20

Description

  • Provide in-the-moment clinical support, psychoeducation, and referrals through a clinical phone queue.
  • Use active listening, motivational interviewing, and solution-focused approaches to support members with mental health, substance use, and family or relationship concerns.
  • Assess risk, deliver crisis support, create safety plans, and complete follow-up with high-risk members.
  • Recommend appropriate next steps and coordinate connections to Spring Health providers or external care resources.
  • Provide after-hours support to members and leaders seeking services or connection to internal teams.
  • Document member interactions professionally and communicate with members and providers via email.
  • Identify and resolve barriers or disruptions to care while following outreach protocols and using clinical judgment.
  • Collaborate with care providers, Provider Operations, Care Support, Benefits/Billing, and Product teams to improve the member experience.
  • Participate in staff meetings, case consultations, trainings, onboarding, and mentoring of new team members.
  • Maintain confidentiality and follow all Spring Health policies, compliance requirements, and ethical standards.

Requirements

  • LCSW, LMFT, LPC, or licensed psychologist.
  • Minimum of 2+ years of direct clinical care experience.
  • Expertise in crisis assessment and safety planning.
  • Knowledge of crisis support, CBT, motivational interviewing, mindfulness, and solution-focused clinical interventions.
  • Required schedule of Tuesday to Saturday, 11am–7pm ET or equivalent in your time zone.
  • Flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts.
  • Must be fully engaged and free from interruptions for the duration of the shift.
  • Excellent listening, written, and verbal communication skills.
  • Cultural awareness, empathy, and respect for individual identities.
  • Comfort using multiple computer platforms, learning new systems, and handling tech-related tasks efficiently.
  • Ability to multitask and context switch.
  • Motivated to go above and beyond to provide a high-touch member experience.

Benefits

  • Target base hourly range of $33.33–$42.31 per hour.
  • Competitive total rewards package including stock options.
  • Health, dental, and vision benefits starting on day one.
  • HSA and FSA plans, with Spring contributing up to $1K toward HSAs depending on plan type.
  • Employer-sponsored 401(k) match of up to 2%.
  • Yearly allotment of no-cost visits to Spring Health network therapists, coaches, and medication management providers for employees and dependents.
  • Competitive paid time off, including vacation, sick leave, and company holidays.
  • Parental leave after 6 months of tenure: 18 weeks for birthing parents and 16 weeks for non-birthing parents.
  • Access to fertility care support through Carrot, plus up to $4,000 in fertility expense reimbursement.
  • Access to Wellhub for fitness, mindfulness, nutrition, and sleep support.
  • Access to BrightHorizons for sponsored child care, back-up care, and elder care.
  • Up to $1,000 in professional development reimbursement per year.
  • $200 per year in donation matching.

Interested in this position?

Apply directly on the company website

Apply Now

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