INT VIP Account Manager (Hybrid)

7 months, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
Sporty Group

Sporty Group

Sporty Group is a global consumer internet and media organization that specializes in digital and linear sports broadcasting, offering its leading free-to-air platform, SportyTV, which engages millions of users across multiple countries and continents.

Media
51-250
Founded 2013

Description

  • Build and maintain strong relationships with VIP customers to drive retention and identify opportunities to enhance their experience.
  • Provide proactive, personalized support to VIP players, resolving inquiries, requests, and issues promptly and effectively.
  • Monitor VIP player activity and engagement and design or execute VIP-specific campaigns and promotions.
  • Analyze VIP data and produce internal reporting to inform strategy and actions.
  • Collaborate closely with internal departments to ensure seamless communication and execution of processes for VIPs.
  • Stay updated with iGaming industry information, policies, and regulations and ensure compliance in VIP operations.
  • Ensure data security for VIP customer information and processes.
  • Act to foster customer loyalty, retention, and maximize revenue from VIP accounts.

Requirements

  • Previous experience as an Account Manager within the iGaming industry.
  • Fluency in English.
  • Excellent communication and presentation skills.
  • Outstanding problem-solving skills with a proactive approach.
  • Ability to work under pressure, collaborate in a team environment, multitask, and adapt quickly to changing priorities.
  • Strong drive to achieve and exceed targets.
  • Willingness to work weekends.
  • Experience with data analysis and producing internal reports.

Benefits

  • Remote-first company culture with a focus on sustainability.
  • Competitive salary with individual performance-based quarterly bonuses.
  • 20 days annual leave plus public holidays.
  • South African employment contract.
  • Referral bonuses and flash bonuses.
  • Top-of-the-line equipment provided.
  • Annual company retreats for internal networking.

Interested in this position?

Apply directly on the company website

Apply Now

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