BR Customer Success Associate - Spanish and English

3 days, 21 hours ago
Full-time
Junior
Customer and Technical Support
Sporty Group

Sporty Group

Sporty Group is a global consumer internet and media organization that specializes in digital and linear sports broadcasting, offering its leading free-to-air platform, SportyTV, which engages millions of users across multiple countries and continents.

Media
51-250
Founded 2013

Description

  • Handle customer queries, complaints, and issues with a focus on first-time resolution and customer satisfaction.
  • Educate current and potential customers about the company’s products and services.
  • Conduct cold calls and follow-up calls to customers as needed.
  • Provide product feedback and customer insights to relevant stakeholders.
  • Maintain accurate customer records and documentation.
  • Identify, prioritize, and escalate urgent issues to the Ops team or team leader.
  • Liaise with the international Customer Service team to support issue resolution.
  • Participate in weekly team updates to review performance and discuss open issues.
  • Perform research and share market behavior insights with stakeholders.
  • Work independently while managing multiple channels, customers, and teams.

Requirements

  • Minimum 1-2 years of customer support experience.
  • Excellent English and Spanish communication skills, both verbal and written.
  • Comfortable speaking with customers over the phone.
  • Knowledge of customer support service desks such as Freshdesk, Jira, and/or Zendesk.
  • Ability to understand, interpret, and communicate issues internally and to customers.
  • Ability to work within strict guidelines and follow company processes and procedures.
  • Strong analytical problem-solving ability and the capacity to think on your feet.
  • Empathetic, self-driven, and able to adapt to a fast-paced, high-pressure environment.
  • Ability to collaborate effectively in an international remote work environment.
  • Online gaming or sports betting experience is advantageous.

Benefits

  • Competitive salary with individual performance-based quarterly bonuses.
  • 30 days of paid annual leave.
  • Brazilian employment contract.
  • Referral bonuses and flash bonuses.
  • Top-of-the-line equipment.
  • Annual company off-site team building.
  • Public transportation vouchers and food vouchers.
  • Life insurance, TotalPass gym allowance, and Clude preventative healthcare.

Interested in this position?

Apply directly on the company website

Apply Now

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