BR Customer Success Associate - English and Portuguese Speaking

1 week ago
Full-time
Junior
Customer and Technical Support
Sporty Group

Sporty Group

Sporty Group is a global consumer internet and media organization that specializes in digital and linear sports broadcasting, offering its leading free-to-air platform, SportyTV, which engages millions of users across multiple countries and continents.

Media
51-250
Founded 2013

Description

  • Handle customer queries, complaints, and issues for the Brazilian Customer Success team.
  • Educate current and potential customers about the company’s products and services.
  • Conduct cold calls and follow-up calls with customers.
  • Resolve customer issues on a first-time/first-call resolution basis whenever possible.
  • Provide product feedback and market insights to relevant stakeholders.
  • Maintain accurate customer records and document interactions.
  • Identify and escalate priority issues to the Ops team or team leader.
  • Collaborate with the international customer service team and participate in weekly team updates.
  • Work independently while managing multiple channels, customers, and tasks.
  • Support additional duties as assigned by management.

Requirements

  • 1-2 years of customer support experience.
  • Excellent English and Portuguese communication skills, both written and verbal.
  • Comfortable speaking with customers by phone.
  • Experience with customer support service desks such as Freshdesk, Jira, or Zendesk.
  • Ability to understand, interpret, and communicate issues internally and to customers.
  • Ability to work within strict guidelines, follow processes, and adapt to company procedures.
  • Strong analytical problem-solving skills and the ability to think on your feet.
  • Empathetic, self-driven, and able to work in a fast-paced, high-pressure environment.
  • Ability to collaborate effectively in an international remote work environment.
  • Online gaming or sports betting experience is advantageous.

Benefits

  • Competitive salary with individual performance-based quarterly bonuses.
  • 30 days of paid annual leave.
  • Brazilian employment contract.
  • Referral bonuses and flash bonuses.
  • Top-of-the-line equipment.
  • Annual company off-site team building.
  • Public transportation vouchers.
  • Food vouchers.
  • Life insurance.
  • TotalPass gym allowance.
  • Clude preventative healthcare.
  • Office located in São Paulo City.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Forward Deployed Engineer

Spruce 11-50 Internet Software & Services

SpruceID is hiring a Senior Forward Deployed Engineer to work remotely in the U.S. on public-sector identity and credentialing projects, combining hands-on engineering with customer delivery to deploy secure, interoperable solutions for state governments and enterprise partners.

AWS Azure Blockchain C# Encryption GCP Go Java Rust
4 hours, 4 minutes ago

Solution Architect – Agentic Delivery

Netomi 51-250 IT Services

Netomi is hiring a Solution Architect for its Agentic Delivery team in Toronto to lead technical delivery for enterprise AI automation and virtual agent deployments, with primary responsibility for customer onboarding and production readiness.

AWS Azure GCP GraphQL OAuth REST API
4 hours, 19 minutes ago

Senior Customer Solutions Engineer

Sysdig 251-1K IT Services

Sysdig is seeking a Senior Customer Solutions Engineer to serve as the technical advisor for enterprise customers using its cloud security platform, helping them deploy, adopt, and achieve business value.

AWS DevSecOps Helm Kubernetes Linux Prometheus Terraform
4 hours, 34 minutes ago

Forward Deployed Engineer

Unstructured 1-10 IT Services

Unstructured is hiring a remote Forward Deployed Engineer to lead enterprise customer deployments and help commercial clients move AI-powered data pipelines from purchase to production.

AWS Azure DevSecOps Docker GCP Kubernetes LLM Machine Learning Python
4 hours, 49 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers