Vendor Operations Specialist

1 hour, 3 minutes ago
Full-time
Mid Level
Project and Program Management
Splitero

Splitero

Splitero provides homeowners with the opportunity to access their home equity by offering cash today in exchange for a share of their home's future appreciation, aiming to improve their financial options without incurring additional debt or monthly pay...

Banks
11-50
Founded 2021
$6M raised

Description

  • Support day-to-day performance management of third-party production vendors, including title and valuation partners.
  • Monitor vendor service-level expectations, turn times, quality standards, and operational commitments.
  • Address file-level issues and coordinate prompt resolution across internal operational teams and vendor partners.
  • Maintain vendor procedures, contact lists, escalation paths, coverage information, fees, and internal resources.
  • Own training coordination and delivery for new or updated vendor-related technology and portals.
  • Coordinate new vendor onboarding, including requirements, timelines, pilot testing, documentation, and training plans.
  • Support sourcing of prospective vendors by researching coverage, capabilities, pricing, service levels, and operational fit.
  • Track reporting, scorecards, documentation, and operating routines to support vendor performance and company growth.
  • Communicate vendor performance trends, risks, and breaches to internal stakeholders.
  • Serve as an alternate point of coordination for vendor partners.

Requirements

  • 3-5 years of experience in vendor operations, vendor management, mortgage or real estate operations, project coordination, or a related operational role.
  • Experience monitoring service-level agreements, turnaround times, operational performance, or quality metrics.
  • Ability to work with reports and translate performance data into risks, trends, and recommended actions.
  • Strong organizational skills and ability to manage multiple escalations, deadlines, meetings, and follow-ups simultaneously.
  • Strong attention to detail and ability to maintain accurate documentation, meeting notes, procedures, and performance records.
  • Experience supporting title, appraisal, mortgage, real estate, or financial services vendors is preferred.
  • Experience using Salesforce, spreadsheets, dashboards, or vendor management systems is preferred.
  • Ability to work 8:00 a.m.–5:00 p.m. Pacific Time.
  • Interest in working in a fast-paced early-stage startup.
  • Adaptability and a collaborative, team-oriented mindset.

Benefits

  • Salary range of $85,000 - $95,000.
  • Comprehensive healthcare plans for employees and their families, available on the first day.
  • Generous PTO.
  • Parental leave policy.
  • Monthly cell and internet stipend.
  • Access to any WeWork location.
  • Supportive, inclusive OneTeam culture.

Interested in this position?

Apply directly on the company website

Apply Now

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