Patient Services Coordinator, Hospice

37 minutes ago
Full-time
Junior
Customer and Technical Support
VitalCaring

VitalCaring

VitalCaring is a national leader in the home health care and hospice industry, providing compassionate and high-quality personalized care services to patients in the comfort of their own homes. With a focus on dignity, peace, and comfort, VitalCaring's...

Health Care Providers & Services
251-1K

Description

  • Schedule and coordinate patient visits across hospice clinicians to support timely care delivery.
  • Collaborate with nurses, social workers, chaplains, leadership, and support teams on daily care coordination.
  • Monitor schedules and follow up on missed, incomplete, or delayed visits.
  • Use EMR and reporting tools to track productivity, coverage, and scheduling optimization.
  • Partner with field teams and leadership to reduce missed visits and improve patient experience.
  • Communicate with patients, families, clinicians, and referral partners.
  • Respond quickly to changing patient needs and scheduling challenges.
  • Maintain accurate documentation and workflow completion in the EMR system.
  • Support quality initiatives, including participation in QAPI programs.
  • Promote compassion and professionalism in all interactions.

Requirements

  • High school diploma or equivalent required.
  • 1+ year of administrative, scheduling, or office experience.
  • Healthcare or hospice experience preferred.
  • Strong organizational and multitasking skills.
  • Experience with electronic medical records (EMR) or scheduling systems preferred.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize, adapt, and problem-solve in real time.
  • Experience coordinating schedules in a healthcare or service-based environment preferred.
  • Strong sense of urgency and accountability.
  • Ability to manage multiple priorities while maintaining attention to detail.

Benefits

  • Medical, dental, and vision coverage.
  • Pharmacy benefits.
  • Virtual care and mental health support.
  • Flexible Spending Account (FSA) and Health Savings Account (HSA).
  • Supplemental health and life insurance.
  • 401(k) with company match.
  • Generous paid time off.
  • Tuition and continuing education reimbursement.

Interested in this position?

Apply directly on the company website

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