Senior Software Engineer (Customer Success)

40 minutes ago
Full-time
Senior
Software Development
Sphere Labs

Sphere Labs

Sphere Labs is a digital payments platform that enhances cross-border transactions, making them fast, secure, and reliable. The company aims to empower businesses and individuals, particularly in underserved and emerging markets, by facilitating global commerce and promoting economic growth. The platform offers a comprehensive suite of services for modern money movement, supporting multiple currencies for seamless transfers. Users can access an end-to-end payments suite through a single API or a no-code console, which includes compliance, accounting, payments, analytics, and developer tools. Key features include a developer toolkit with user-friendly SDKs, comprehensive analytics, and robust security measures. Sphere Labs also provides competitive financial benefits, such as low fees, instant settlements, and non-custodial peer-to-peer payments. Backed by experienced investors and founders from the fintech and blockchain sectors, Sphere Labs is dedicated to delivering scalable and adaptable payment solutions that meet the evolving needs of the digital economy.

financial services
51-200
Founded 2022
$3M raised

Description

  • Build internal tools, automations, and workflows to identify support patterns and reduce manual effort.
  • Own engineering support end-to-end by triaging issues, diagnosing root causes, and delivering code fixes.
  • Communicate directly with customers on technical issues, timelines, and resolutions.
  • Partner with product and engineering to improve platform supportability through error messages, observability, and defaults.
  • Help shape the product roadmap to reduce technical support queries.
  • Collaborate with customer support, onboarding, and payment operations teams to document workarounds and enable AI-assisted support.
  • Own and maintain customer-facing technical documentation.

Requirements

  • Strong programming fundamentals and ability to work across the stack, including reading production code, tracing bugs through logs, and shipping fixes.
  • Proficiency with TypeScript, React, and NestJS.
  • Experience with API integrations, webhooks, and cloud platforms.
  • Excellent written communication for both technical and non-technical audiences.
  • Self-directed, high-ownership approach to managing and prioritizing an asynchronous support queue across time zones.
  • Ability to balance expedient solutions with long-term maintainability.
  • Familiarity with observability tools such as Sentry, structured logging, and distributed tracing (preferred).
  • Experience in fintech, payments, or developer-facing products (preferred).

Benefits

  • Fully remote, global work environment.
  • Early-stage role with high ownership and opportunity to build processes and influence direction.
  • Opportunity to work on live cross-border payments infrastructure used by 200+ businesses.
  • Potential early-stage upside.

Interested in this position?

Apply directly on the company website

Apply Now

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