Senior Software Engineer (Customer Success)

3 weeks, 3 days ago
Full-time
Senior
Software Development
Sphere Labs

Sphere Labs

Sphere Labs is a digital payments platform that enhances cross-border transactions, making them fast, secure, and reliable. The company aims to empower businesses and individuals, particularly in underserved and emerging markets, by facilitating global commerce and promoting economic growth. The platform offers a comprehensive suite of services for modern money movement, supporting multiple currencies for seamless transfers. Users can access an end-to-end payments suite through a single API or a no-code console, which includes compliance, accounting, payments, analytics, and developer tools. Key features include a developer toolkit with user-friendly SDKs, comprehensive analytics, and robust security measures. Sphere Labs also provides competitive financial benefits, such as low fees, instant settlements, and non-custodial peer-to-peer payments. Backed by experienced investors and founders from the fintech and blockchain sectors, Sphere Labs is dedicated to delivering scalable and adaptable payment solutions that meet the evolving needs of the digital economy.

financial services
51-200
Founded 2022
$3M raised

Description

  • Build internal tooling, automations, and workflows to identify support patterns, reduce manual effort, and improve team speed.
  • Own engineering support end to end, including triaging incoming issues, diagnosing root causes, and resolving them.
  • Write and ship code fixes directly when support issues require an engineering solution.
  • Engage directly with customers on technical support issues, timelines, and resolutions.
  • Partner with product and engineering to improve supportability through better error messages, observability, and defaults.
  • Quantify the impact of supportability improvements and build the case for prioritization.
  • Collaborate with customer support, onboarding, and payment ops teams to document workarounds and enable faster support.
  • Own customer-facing documentation to ensure it remains accurate and useful for customers.
  • Help shape the product roadmap to reduce the number of technical queries received by support.

Requirements

  • Proficient in TypeScript, React, and NestJS.
  • Strong programming fundamentals and comfort working across the stack.
  • Ability to read production code, trace bugs through logs, and ship fixes with minimal handholding.
  • Experience with API integrations, webhooks, and cloud platforms.
  • Excellent written communication for both technical and non-technical audiences.
  • Self-directed and able to manage an open queue, triage by impact, and work asynchronously across time zones.
  • Familiarity with observability tooling such as Sentry, structured logging, and distributed tracing is a plus.
  • Experience in fintech, payments, or developer-facing products is a plus.

Benefits

  • Fully remote, global work environment.
  • Opportunity to work at an early-stage company with high ownership and the ability to build processes from scratch.
  • Meaningful role in a fast-moving market at the intersection of crypto infrastructure and regulated finance.
  • Backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and sovereign affiliates.
  • SpherePay is live and trusted by 200+ businesses.
  • SphereNet is in active development with banks and regulators across 18 jurisdictions and counting.

Interested in this position?

Apply directly on the company website

Apply Now

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