Senior Software Engineer (Customer Success)

1 month ago
Full-time
Senior
Software Development
Sphere Labs

Sphere Labs

Sphere Labs is a digital payments platform that enhances cross-border transactions, making them fast, secure, and reliable. The company aims to empower businesses and individuals, particularly in underserved and emerging markets, by facilitating global commerce and promoting economic growth. The platform offers a comprehensive suite of services for modern money movement, supporting multiple currencies for seamless transfers. Users can access an end-to-end payments suite through a single API or a no-code console, which includes compliance, accounting, payments, analytics, and developer tools. Key features include a developer toolkit with user-friendly SDKs, comprehensive analytics, and robust security measures. Sphere Labs also provides competitive financial benefits, such as low fees, instant settlements, and non-custodial peer-to-peer payments. Backed by experienced investors and founders from the fintech and blockchain sectors, Sphere Labs is dedicated to delivering scalable and adaptable payment solutions that meet the evolving needs of the digital economy.

financial services
51-200
Founded 2022
$3M raised

Description

  • Build internal tooling, automations, and workflows that identify support patterns and reduce manual effort.
  • Own engineering support end to end by triaging incoming issues, diagnosing root causes, and resolving them.
  • Write and ship code fixes directly when technical issues warrant an engineering response.
  • Engage directly with customers on support-related technical issues, timelines, and resolutions.
  • Partner with product and engineering to improve supportability through better error messages, observability, and defaults.
  • Quantify the impact of support-related improvements and help make the case for prioritization.
  • Work with product and engineering on a roadmap to reduce the volume of technical queries received by support.
  • Collaborate with customer support, onboarding, and payment ops teams to document workarounds and enable faster support responses.
  • Own customer-facing documentation to ensure it is accurate, useful, and helps customers unblock themselves.

Requirements

  • Experience with strong programming fundamentals and comfort working across the stack.
  • Ability to read production code, trace bugs through logs, and ship fixes with limited guidance.
  • Proficiency in TypeScript, React, and NestJS.
  • Experience with API integrations, webhooks, and cloud platforms.
  • Excellent written communication skills for both technical and non-technical audiences.
  • Self-directed, high-ownership approach with the ability to manage an open queue and triage by impact across time zones.
  • Leveraged mindset that balances expediency with future-proofing when solving problems.
  • Familiarity with observability tooling such as Sentry, structured logging, and distributed tracing is a plus.
  • Experience in fintech, payments, or developer-facing products is a plus.

Benefits

  • Fully remote, global team environment.
  • Opportunity to work on early-stage infrastructure for cross-border payments and regulated finance.
  • High ownership role with the ability to shape processes and direction from scratch.
  • Meaningful upside from joining early at a company backed by Coinbase, Kraken, The Chernin Group, Jump Trading, Hudson River Trading, and sovereign affiliates.

Interested in this position?

Apply directly on the company website

Apply Now

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