Sr. Operations Engineer (Starlink Growth)

8 hours, 26 minutes ago
Senior
Data Science and Analytics
SpaceX

SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the aim of revolutionizing space technology and enabling human life on other planets.

Aerospace & Defense
10K-50K
Founded 2002

Description

  • Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through technical analysis and cross-functional execution.
  • Identify systemic engineering, product, and operational defects and drive scalable solutions.
  • Analyze end-user metrics to uncover churn root causes and growth opportunities, then develop global strategies across hardware and service offerings.
  • Build, deploy, and maintain predictive models and analytical frameworks that surface retention risks and opportunities.
  • Scope and execute experiments such as large-scale A/B tests, customer outreach campaigns, and automation to improve key business metrics.
  • Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leaders to define KPIs and align strategic priorities.
  • Provide clear updates to senior leadership and executives on performance, risks, and strategic opportunities.
  • Define and improve customer retention dashboards, tools, and processes, and mentor team members on analytical best practices.

Requirements

  • Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or another STEM field.
  • 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role.
  • 3+ years of experience in Python or SQL.
  • Advanced degree or dual background is strongly preferred, especially in engineering plus business or economics.
  • Experience building scalable analytical tools and models is preferred.
  • Ability to thrive in ambiguous, fast-paced environments and deliver results with minimal guidance.
  • Proven success leading complex cross-functional initiatives and influencing executive decision-making.
  • Advanced analytical and modeling skills with tools such as Python, SQL, R, PowerBI, Looker, Tableau, or equivalent.
  • Exceptional communication skills with experience presenting to and influencing senior leaders.
  • Must be available to work extended hours and weekends as needed.
  • Willingness to travel to customer sites, other SpaceX locations, and events as required.
  • Must meet ITAR requirements and be a U.S. citizen or national, lawful permanent resident, refugee, asylee, or otherwise eligible for required U.S. Department of State authorizations.

Interested in this position?

Apply directly on the company website

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