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Sr. Operations Engineer (Starlink Growth)

8 hours, 26 minutes ago
United States
Senior
Data Scientist
Data Science and Analytics
Looker Power BI Python R SQL Tableau
Apply Now
SpaceX

SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the aim of revolutionizing space technology and enabling human life on other planets.

Aerospace & Defense
10K-50K
Founded 2002
View All Jobs 114

Description

  • Own and lead major initiatives to improve Starlink customer experience, retention, and lifetime value through technical analysis and cross-functional execution.
  • Identify systemic engineering, product, and operational defects and drive scalable solutions.
  • Analyze end-user metrics to uncover churn root causes and growth opportunities, then develop global strategies across hardware and service offerings.
  • Build, deploy, and maintain predictive models and analytical frameworks that surface retention risks and opportunities.
  • Scope and execute experiments such as large-scale A/B tests, customer outreach campaigns, and automation to improve key business metrics.
  • Partner with Engineering, Product, Finance, Customer Support, Legal, and Supply Chain leaders to define KPIs and align strategic priorities.
  • Provide clear updates to senior leadership and executives on performance, risks, and strategic opportunities.
  • Define and improve customer retention dashboards, tools, and processes, and mentor team members on analytical best practices.

Requirements

  • Bachelor’s degree in Engineering, Mathematics, Computer Science, Data Science, Physics, or another STEM field.
  • 5+ years of experience in operations, growth, analytics, product management, consulting, or a similar high-impact role.
  • 3+ years of experience in Python or SQL.
  • Advanced degree or dual background is strongly preferred, especially in engineering plus business or economics.
  • Experience building scalable analytical tools and models is preferred.
  • Ability to thrive in ambiguous, fast-paced environments and deliver results with minimal guidance.
  • Proven success leading complex cross-functional initiatives and influencing executive decision-making.
  • Advanced analytical and modeling skills with tools such as Python, SQL, R, PowerBI, Looker, Tableau, or equivalent.
  • Exceptional communication skills with experience presenting to and influencing senior leaders.
  • Must be available to work extended hours and weekends as needed.
  • Willingness to travel to customer sites, other SpaceX locations, and events as required.
  • Must meet ITAR requirements and be a U.S. citizen or national, lawful permanent resident, refugee, asylee, or otherwise eligible for required U.S. Department of State authorizations.

Interested in this position?

Apply directly on the company website

Apply Now

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