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IT Support Technician

12 hours, 47 minutes ago
United States
Full-time
Junior
Technical Support Engineer
DevOps and Infrastructure
Linux macOS
Apply Now
SpaceX

SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the aim of revolutionizing space technology and enabling human life on other planets.

Aerospace & Defense
10K-50K
Founded 2002
View All Jobs 45

Description

  • Provide 1st, 2nd, and 3rd tier IT support to SpaceX employees.
  • Manage on-site inventory and the full lifecycle of IT assets.
  • Procure, configure, and deploy computer hardware and mobile cellular devices.
  • Troubleshoot software and hardware issues both in person and remotely.
  • Configure and troubleshoot desktop, label, and large multifunction printers.
  • Provide network support and troubleshooting, including device connectivity and VLAN configuration.
  • Configure non-traditional network-attached devices and interface them with SpaceX infrastructure.
  • Develop new workflows and solutions with IT engineering and other internal/external teams to resolve complex issues.
  • Write instructional documentation and translate technical information for non-technical users.
  • Support onboarding, setup, installation, repair, replacement, and asset recovery for IT services.

Requirements

  • High school diploma or equivalent certificate.
  • 1+ years of professional experience building, deploying, and troubleshooting computer systems, hardware, printers, software, and IP networks in an enterprise environment.
  • Experience supporting Microsoft technologies.
  • Experience supporting Mac iOS and Linux environments preferred.
  • Technical certifications such as A+, Network+, or MCSE preferred.
  • Working knowledge of audio-visual equipment preferred.
  • Ability to work with mission-critical and sensitive systems with appropriate urgency.
  • Ability to work independently while remaining patient through frequent interruptions.
  • Excellent written, verbal, and phone communication skills.
  • Must be physically able to regularly lift up to 25 lbs.
  • Must have a valid driver's license.
  • Must be willing to work all shifts, overtime, and/or weekends as needed.
  • Must meet ITAR eligibility requirements as a U.S. citizen, national, lawful permanent resident, refugee, asylee, or otherwise able to obtain required authorization.

Benefits

  • Hourly pay range of $31.00-$37.00 for Level 1, $36.00-$42.00 for Level 2, and $40.00-$47.00 for Level 3.
  • Eligibility for long-term incentives including company stock, stock options, or long-term cash awards.
  • Potential discretionary bonuses and participation in an Employee Stock Purchase Plan.
  • Comprehensive medical, vision, and dental coverage.
  • 401(k) retirement plan, along with short- and long-term disability insurance and life insurance.
  • Paid parental leave.
  • Accrual of 3 weeks of paid vacation and 10 or more paid holidays per year.
  • Paid sick time for employees in Washington State, plus employee discounts and perks.
  • Company shuttle service between select Seattle locations and the SpaceX Redmond office Monday through Friday.

Interested in this position?

Apply directly on the company website

Apply Now

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