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Customer Success Engineer / Architect

2 months ago
United States
Full-time
Senior
Customer Success
Customer and Technical Support
AWS Azure GCP IoT
Apply Now
Soracom

Soracom

Soracom provides a cloud-based IoT connectivity platform that enables tech innovators to securely connect and manage devices over a global cellular network, facilitating scalable deployments of IoT devices and M2M sensors worldwide.

Diversified Telecommunication Services
51-250
Founded 2014
View All Jobs 3

Description

  • Partner with Customer Success Managers to support and grow strategic customer accounts.
  • Own the technical success and ongoing optimization of customer deployments.
  • Develop a deep understanding of customer architectures, device deployments, connectivity models, and market environments.
  • Act as a trusted technical advisor to customer engineering and product teams.
  • Lead technical discovery sessions, demos, and presentations tailored to customer requirements.
  • Support solution-focused discussions that enable account expansion, renewals, upselling, and cross-selling.
  • Proactively identify optimization opportunities, architectural improvements, and additional Soracom capabilities that increase platform usage.
  • Troubleshoot complex connectivity and system issues in collaboration with internal teams.
  • Translate customer pain points into clear technical and business-aligned solutions.
  • Communicate customer feedback, requirements, and competitive insights to product and engineering teams.

Requirements

  • 7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles.
  • Strong ability to explain complex technical concepts clearly to both technical and non-technical audiences.
  • Solid technical foundation in networking, cloud, and/or software development.
  • Demonstrated problem-solving and troubleshooting skills in complex systems and environments.
  • Ability to manage multiple priorities across parallel customer engagements.
  • Strong interpersonal, communication, written, verbal, and presentation skills.
  • Experience collaborating across diverse and global teams.
  • Curiosity and a continuous learning mindset, with a willingness to explore new technologies and approaches.
  • Experience using AI tools to improve personal productivity and customer engagement.
  • Willingness to travel as needed.
  • Bachelor’s degree in Computer Science or equivalent practical experience.
  • Experience working within IoT ecosystems, including device, connectivity, and cloud integration, preferred.
  • Experience developing or integrating hardware and software solutions, preferred.
  • Familiarity with public cloud platforms such as AWS, Azure, or GCP, preferred.
  • Experience configuring cellular hardware, including modules and gateways, preferred.
  • Strong understanding of network infrastructure concepts such as routing, switching, and firewalls, preferred.
  • Experience with APIs, system integrations, and distributed data flows, preferred.
  • Familiarity with LTE, 5G, and eSIM, preferred.
  • Experience in solution architecture, technical consulting, or similar customer-facing engineering roles, preferred.
  • Must reside in the USA and work fully remotely.

Benefits

  • Remote-first work environment for employees based in the United States.
  • Flexible scheduling that supports work-life balance while accommodating customer needs and team collaboration.
  • Access to modern tools, a dedicated technology budget, and leading AI platforms.
  • Opportunities for rapid learning, professional development, and career growth.
  • Skills-based career progression based on impact, contribution, and performance.
  • Collaborative, globally distributed team environment across the US, Europe, and Japan.
  • Comprehensive health benefits including medical, dental, and vision coverage.
  • Retirement benefits including a 401(k) plan and company match.
  • Life insurance coverage including basic, voluntary, and AD&D coverage.
  • Paid time off including vacation, sick leave, volunteer time, and company-observed holidays.
  • Family-friendly benefits including maternity, paternity, and parental leave.
  • Short-term and long-term disability benefits.
  • Employee stock option program.

Interested in this position?

Apply directly on the company website

Apply Now

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