Sr. Director of Client Success, Creator Operations & Acquisition

2 weeks, 6 days ago
Full-time
Lead
Customer and Technical Support
#paid

#paid

#paid operates a creator marketplace that facilitates connections and collaborations between brands and content creators, enabling them to effectively measure and enhance their influencer marketing campaigns while promoting integrity in social media sp...

Media
51-250
Founded 2013
$24M raised

Description

  • Lead and develop a team of managers and directors across Client Success, Creator Operations, and Creator Acquisition.
  • Own hiring, onboarding, performance management, and career development for the three functions.
  • Set accountability frameworks tied to retention, expansion, delivery speed, margin, and team engagement.
  • Drive client success strategy across the portfolio to improve retention, expansion, NPS, and revenue.
  • Serve as executive sponsor for key accounts and run cross-functional account reviews to manage risks and growth opportunities.
  • Own creator operations strategy, including sourcing, negotiation, onboarding, quality standards, and delivery KPIs.
  • Partner with Product and Engineering to automate manual workflows and improve operational scalability.
  • Build and execute creator acquisition strategy through agency partnerships, talent-management relationships, and direct creator sourcing.
  • Align creator supply growth with demand signals from Sales and Client Success to prevent delivery constraints.
  • Collaborate across Sales, Product, Marketing, Strategy, and the Chief Client Officer to improve outcomes and unblock issues.

Requirements

  • 10+ years in client-facing roles within digital media, social, or agency environments, with a strong Customer Success background.
  • 1+ years of creator/influencer marketing experience.
  • Deep knowledge of paid social platforms including Meta, TikTok, Snap, Pinterest, and YouTube.
  • 1+ years of experience managing managers and leading teams at comparable scale, including 3+ direct reports and roughly 30+ people across functions.
  • 5+ years partnering directly with sales teams on demand, pipeline, and growth strategy.
  • Experience in ad tech, advertising, or agency environments; not pure SaaS, with ideally both agency and ad tech exposure.
  • Proven ability to lead with data across client health, operational delivery, and team performance metrics.
  • Comfort operating in scaleup environments with ambiguity and incomplete information.
  • Strong cross-functional influence with Sales and Product, and a high AI adoption mindset.
  • Equal opportunity employer accommodations are available during the recruitment process.

Benefits

  • Equal opportunity employer with a commitment to diversity and inclusion.
  • Recruitment accommodations available for candidates with accessibility or other needs.

Interested in this position?

Apply directly on the company website

Apply Now

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