RemoteLeaf Logo
Log in Sign up

Customer Service Specialist

1 month, 2 weeks ago
United States
Full-time
Junior
Customer Support
Customer and Technical Support
Salesforce
Apply Now
Soracom

Soracom

Soracom provides a cloud-based IoT connectivity platform that enables tech innovators to securely connect and manage devices over a global cellular network, facilitating scalable deployments of IoT devices and M2M sensors worldwide.

Diversified Telecommunication Services
51-250
Founded 2014
View All Jobs 3

Description

  • Manage unassigned customer accounts by addressing inquiries, resolving issues, and ensuring a smooth customer experience.
  • Respond to customer and partner inquiries via email, phone, and chat with timely, professional resolutions.
  • Coordinate with sales and partnership teammates to ensure assigned customer or partner issues are resolved quickly.
  • Support partners with POS, commission, and inventory reports, including troubleshooting and guidance.
  • Track, process, and follow up on invoices and payments to support timely collection and outstanding balance resolution.
  • Provide accurate shipping information to customers and partners and support order fulfillment compliance.
  • Coordinate logistics for conferences, trade shows, and Soracom-hosted events, including vendor communication, travel, and on-site support.
  • Enter and route partner registrations and referred leads efficiently.
  • Proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data before they affect customers or internal teams.

Requirements

  • 2-4 years of customer service or account management experience.
  • Strong verbal and written communication skills.
  • Proficiency with Salesforce and Slack.
  • Ability to work independently in a remote environment.
  • Familiarity with invoicing tools and shipping logistics platforms is a plus.
  • Familiarity with order fulfillment and logistics processes is a plus.
  • Strong attention to detail and a commitment to accuracy.
  • Ability to proactively identify and resolve errors in quotes, contracts, orders, and Salesforce data.
  • Spanish language ability is a plus.
  • Experience working with partners during the sales cycle is a plus.
  • Fully remote work, based in the US Mountain or Central time zones.

Benefits

  • Remote-first work environment for employees based in the United States.
  • Flexible scheduling that supports work-life balance while accommodating customer and team needs.
  • Access to modern tools, a dedicated technology budget, and leading AI platforms.
  • Opportunities for rapid learning, professional development, and career growth.
  • Skills-based career progression based on impact, contribution, and performance.
  • Collaborative, globally distributed team across the US, Europe, and Japan.
  • Comprehensive health coverage including medical, dental, and vision.
  • Retirement benefits including a 401(k) plan with company match.
  • Life insurance, paid time off, family leave, disability benefits, and an employee stock option program.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

LVT — LiveView Technologies

Field Service Technician

LVT — LiveView Technologies 251-1K IT Services

LVT is hiring a Field Service team member to maintain and service mobile surveillance units across Southern California, ensuring reliable operations in the field and local service center.

United States Full-time Junior Customer Support
10 hours, 48 minutes ago
Galileo Financial Technologies

Overnight Digital Triage Registered Nurse

Galileo Financial Technologies 251-1K Diversified Financial Services

Galileo Health is hiring a remote Digital Triage Nurse to provide overnight clinical triage and support for patients across its virtual, multidisciplinary care model.

United States Full-time Junior Customer Support
$96k-$114k
11 hours, 3 minutes ago
Envision

German Operations Support Associate (Voice & Non-Voice)

Envision 11-50 Professional Services

Envision Employment Solutions is hiring German Operations Support Associates for a global technology and business solutions provider to deliver voice, non-voice, and operational support to German-speaking customers.

Egypt Full-time Entry Level Customer Support Operations Specialist
CRM
11 hours, 33 minutes ago
Staffing For Doctors

Virtual Medical Receptionist / Insurance Verification Specialist

Staffing For Doctors Health Care Providers & Services

Long Island Gastro is hiring a Virtual Medical Receptionist / Insurance Verification Specialist to manage patient calls, scheduling, intake, and insurance verification for a busy gastroenterology practice.

Colombia El Salvador Guatemala Honduras Nicaragua Peru Contract Junior Customer Support Operations Specialist
11 hours, 33 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers