RemoteLeaf Logo
Log in Sign up

Senior Customer Success Manager

2 months ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
DevSecOps Salesforce
Apply Now
Sonatype

Sonatype

Sonatype provides secure software development solutions by leveraging open source and artificial intelligence, ensuring that organizations can build applications quickly and safely through automated governance, policy enforcement, and comprehensive mon...

Internet Software & Services
51-250
Founded 2008
$155M raised
View All Jobs 17

Description

  • Mentor and guide customers on implementation strategies and product usage best practices.
  • Support onboarding, adoption, and broader platform utilization across customer environments.
  • Build trusted relationships with technical users, business stakeholders, and executive leaders.
  • Connect technical implementation to business value, including ROI, risk reduction, and software delivery outcomes.
  • Identify customer health risks, adoption gaps, early warning signals, and opportunities for improvement.
  • Partner cross-functionally with Sales, Product, Support, Engineering, and other teams to resolve customer needs.
  • Represent the voice of the customer and share insights that influence product improvements, roadmap priorities, and advocacy programs.
  • Use Salesforce, Gainsight, usage data, and AI-enabled insights to assess customer health and engagement.
  • Help customers renew and expand their use of Sonatype through proactive problem-solving and consultative guidance.
  • Coach and support less experienced team members by sharing technical and customer engagement best practices.

Requirements

  • 7–10 years of related experience, with flexibility for candidates with strong relevant technical and customer-facing experience.
  • Experience building, delivering, securing, or supporting software in modern development environments.
  • Background in software engineering, DevOps, DevSecOps, cloud, QA, security operations, application security, solutions architecture, technical consulting, or similar fields.
  • Strong communication skills with the ability to engage both technical users and business stakeholders.
  • Well-honed project management and interpersonal skills.
  • Ability to translate technical solutions into customer value, business impact, and measurable outcomes.
  • Consultative mindset with the ability to influence, advise, and guide customers toward long-term results.
  • Proactive ownership, transparency, curiosity, and a strong customer-first approach.
  • Experience working with enterprise customers, internal stakeholders, or end users in a client-facing or advisory capacity.
  • Must currently reside in the United States and be authorized to work without sponsorship.
  • Preferred: experience with Sonatype products or competing platforms such as JFrog, Snyk, or similar software supply chain, DevSecOps, or application security tools.
  • Preferred: previous experience as a Customer Success Manager, Customer Success Engineer, Technical Account Manager, Sales Engineer, Solutions Consultant, DevOps Engineer, Security Engineer, SecOps Analyst, or similar role.
  • Preferred: familiarity with Salesforce, Gainsight, customer health scoring, usage analytics, or customer success playbooks.
  • Preferred: experience supporting SaaS, enterprise software, developer tools, security platforms, or open-source ecosystem solutions.
  • Preferred: ability to coach peers or mentor junior team members.
  • Preferred: experience speaking with C-level stakeholders while remaining credible with hands-on technical teams.
  • Preferred: availability to support customers across Central and Eastern time zones.

Benefits

  • Remote full-time role.
  • Company wellness days, with operations shut down for 5 days each year to support rest and personal growth.
  • Paid Volunteer Time Off (VTO).
  • Parental leave.
  • Flexible working practices.
  • Diversity and inclusion working groups.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

HeyGen

Enterprise Customer Success Manager — UK, Remote Contract

HeyGen 11-50 Professional Services

HeyGen is hiring a UK-based, French-speaking Enterprise Customer Success Manager to manage Enterprise accounts across EMEA and drive customer value, retention, and expansion after the sale.

United Kingdom Europe Contract Senior Customer Success Manager
$89k-$140k
Salesforce
16 hours, 2 minutes ago
PandaDoc

Customer Success Manager - US (pooled)

PandaDoc 251-1K Internet Software & Services

PandaDoc is hiring a Customer Success Manager to support a pooled portfolio of SaaS customers through onboarding, adoption, and expansion within its document workflow automation platform.

United States Full-time Junior Customer Success Manager
$95k-$95k
Agile Salesforce
16 hours, 47 minutes ago
Dexory

Customer Success Manager- US (Mid West and West Coast - Spanish Speaking)

Dexory 11-50 IT Services

Dexory is hiring a fluent Spanish-speaking Customer Success Manager to support key North American customers using DexoryView, driving onboarding, adoption, and long-term account growth in warehouse automation.

United States North America Full-time Mid Level Customer Success Manager
1 day, 16 hours ago
JumpCloud

Customer Success Manager - India

JumpCloud 251-1K Internet Software & Services

JumpCloud is hiring a Remote Customer Success Manager in India to own post-sales technical success for strategic APAC and EMEA enterprise and commercial customers.

India Full-time Senior Customer Success Customer Success Manager
Active Directory AWS Bash JSON Linux macOS Network Security PowerShell Python REST API SAML
1 day, 16 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers