Customer Success Manager

2 months, 2 weeks ago
Full-time
Mid Level
Customer and Technical Support
Sonatype

Sonatype

Sonatype provides secure software development solutions by leveraging open source and artificial intelligence, ensuring that organizations can build applications quickly and safely through automated governance, policy enforcement, and comprehensive mon...

Internet Software & Services
51-250
Founded 2008
$155M raised

Description

  • Lead structured customer success motions to accelerate onboarding, adoption, time-to-value, and measurable outcomes.
  • Partner with customers to translate goals and success criteria into clear next steps and progress plans.
  • Provide proactive guidance on best practices, common pitfalls, and practical actions for better results with Sonatype solutions.
  • Monitor customer health, identify risk signals early, and coordinate mitigation actions with internal teams.
  • Operate a scaled engagement model using telemetry, usage signals, customer intelligence, and lifecycle milestones to prioritize outreach.
  • Execute repeatable plays and maintain documentation of key insights, actions, and outcomes for internal continuity.
  • Support renewals by building value evidence, stakeholder alignment, and early risk mitigation plans.
  • Surface expansion opportunities and Customer Success Qualified Leads in partnership with the broader account team.
  • Collaborate with Sales, Sales Engineering, Support, Product, and Services to bring in the right expertise at the right time.
  • Capture and share customer feedback, patterns, and friction points to improve product experience and customer outcomes.

Requirements

  • Experience in Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or a similar customer-facing B2B SaaS role.
  • Technical aptitude and credibility in modern software development lifecycles, including DevOps, CI/CD, artifact management, and OSS governance/security.
  • Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations.
  • Comfort working in a high-priority, portfolio-based environment that requires focus, prioritization, and consistent execution.
  • Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution.
  • Strong GenAI fluency and a demonstrated habit of using AI tools to improve execution quality and speed.
  • Ability to use GenAI as a thought partner while validating outputs and applying sound judgment.
  • Willingness to follow company guidance on responsible AI usage and data handling.
  • Experience guiding post-sale customer outcomes in a technical software environment (preferred).

Benefits

  • Remote work location in the UK.
  • Full-time employment.
  • Parental leave policy.
  • Paid Volunteer Time Off (VTO).
  • Diversity and inclusion working groups.
  • Flexible working practices.
  • Equal-opportunity employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Manager II, Customer Success

Samsara 1K-5K IT Services

Samsara, a Connected Operations Cloud company serving physical-operation industries, is hiring for an unspecified role to support its mission of improving operational safety, efficiency, and sustainability.

17 hours, 9 minutes ago

Senior Customer Success Enablement Manager

Restaurant365 251-1K Diversified Financial Services

Restaurant365 is hiring a remote Senior Customer Success Enablement Manager to build scalable onboarding, coaching, and workflow programs that improve retention, expansion, and execution across Customer Success and Support.

Salesforce
17 hours, 54 minutes ago

Outbound Performance & Client Success Lead

Pavago IT Services

Pavago is hiring an Outbound Performance & Client Success Lead for a remote outbound agency role focused on managing client accounts, improving cold email campaign performance, and driving retention and qualified pipeline.

CRM HubSpot
17 hours, 54 minutes ago

Customer Success Manager

Megaport 251-1K Diversified Telecommunication Services

Megaport is seeking a Customer Success Manager in the Pacific Northwest to manage post-sale relationships, retain and expand revenue, and increase customer value across a designated account base.

1 day, 17 hours ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers