Customer Success Manager

2 weeks, 6 days ago
Full-time
Mid Level
Customer and Technical Support
Sonatype

Sonatype

Sonatype provides secure software development solutions by leveraging open source and artificial intelligence, ensuring that organizations can build applications quickly and safely through automated governance, policy enforcement, and comprehensive mon...

Internet Software & Services
51-250
Founded 2008
$155M raised

Description

  • Lead structured customer success motions to accelerate onboarding, adoption, time-to-value, and measurable outcomes.
  • Partner with customers to translate goals and success criteria into clear next steps and progress plans.
  • Provide proactive guidance on best practices, common pitfalls, and practical actions for better results with Sonatype solutions.
  • Monitor customer health, identify risk signals early, and coordinate mitigation actions with internal teams.
  • Operate a scaled engagement model using telemetry, usage signals, customer intelligence, and lifecycle milestones to prioritize outreach.
  • Execute repeatable plays and maintain documentation of key insights, actions, and outcomes for internal continuity.
  • Support renewals by building value evidence, stakeholder alignment, and early risk mitigation plans.
  • Surface expansion opportunities and Customer Success Qualified Leads in partnership with the broader account team.
  • Collaborate with Sales, Sales Engineering, Support, Product, and Services to bring in the right expertise at the right time.
  • Capture and share customer feedback, patterns, and friction points to improve product experience and customer outcomes.

Requirements

  • Experience in Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or a similar customer-facing B2B SaaS role.
  • Technical aptitude and credibility in modern software development lifecycles, including DevOps, CI/CD, artifact management, and OSS governance/security.
  • Strong customer-facing communication skills with the ability to educate, influence, and lead structured conversations.
  • Comfort working in a high-priority, portfolio-based environment that requires focus, prioritization, and consistent execution.
  • Demonstrated ownership, bias for action, and ability to manage multiple priorities with disciplined execution.
  • Strong GenAI fluency and a demonstrated habit of using AI tools to improve execution quality and speed.
  • Ability to use GenAI as a thought partner while validating outputs and applying sound judgment.
  • Willingness to follow company guidance on responsible AI usage and data handling.
  • Experience guiding post-sale customer outcomes in a technical software environment (preferred).

Benefits

  • Remote work location in the UK.
  • Full-time employment.
  • Parental leave policy.
  • Paid Volunteer Time Off (VTO).
  • Diversity and inclusion working groups.
  • Flexible working practices.
  • Equal-opportunity employer environment.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Senior Enrollment Manager

Inspira Education 11-50 Diversified Consumer Services

Inspira Education Group is hiring a Senior Enrollment Manager to drive inbound enrollment sales for its education brands while helping families navigate the admissions and program selection process.

14 hours, 3 minutes ago

Client Success Manager (PST / MST)

StackAdapt 1K-5K Media

StackAdapt is hiring a remote Client Success Manager to support self-serve advertisers across the StackAdapt platform, resolve client issues, and help improve products and processes.

Google Analytics Google Tag Manager HubSpot Shopify WordPress
14 hours, 3 minutes ago

Sr. Client Success Manager - Enterprise

Addepar 251-1K Capital Markets

Addepar is hiring a Client Success Manager for its Enterprise team to manage complex financial-services clients, drive post-sales adoption and retention, and expand revenue through strategic account oversight and client partnership.

14 hours, 3 minutes ago

Senior Customer Success Manager II, Omni Commerce

Pacvue 11-50 Media

Pacvue is hiring a Senior Customer Success Manager II, Omni Commerce to own enterprise customer relationships and shape the company’s Walmart- and Target-focused commerce offering across retail operations, product feedback, and strategic client outcomes.

E-commerce
14 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers