Principal Solutions Architect

1 month, 2 weeks ago
Senior
Software Development
Solo.io

Solo.io

Solo.io provides API Gateway and Service Mesh solutions, including Gloo Edge and Gloo Mesh, for cloud-native applications, offering high performance networking, observability, and security.

Internet Software & Services
51-250
Founded 2017
$172M raised

Description

  • Act as the primary technical point of contact for strategic customer accounts.
  • Develop a deep understanding of customer use cases, architecture, and business goals.
  • Lead technical issue resolution in partnership with the support organization.
  • Proactively identify new use cases and opportunities to expand product adoption.
  • Advise customers on best practices for using Solo.io products in their environment.
  • Develop and deliver customer training sessions and workshops.
  • Advocate for customers internally by providing feedback to product management and engineering.
  • Collaborate with the account team to manage risks and opportunities tied to adoption, renewal, and expansion.

Requirements

  • 5+ years of experience in a customer-facing technical role such as Solutions Architect, Site Reliability Engineer, or Senior Support Engineer.
  • Deep expertise in cloud-native technologies, including Kubernetes, service mesh technologies such as Istio, and API gateways such as Envoy.
  • Experience in a post-sales role focused on customer success and adoption.
  • Proven ability to manage technical relationships with large, strategic customers.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and presentation skills with the ability to explain complex technical concepts to different audiences.
  • Experience with scripting or programming languages such as Go, Python, or Bash is a plus.
  • Bachelor's degree in Computer Science or a related field, or equivalent practical experience.

Benefits

  • Collaborative, fun, and fast-paced work culture.
  • Opportunity to work closely with customers, partners, and open source communities.
  • Hands-on education and best-practice sharing with customers.
  • Equal Opportunity Employer status with non-discrimination protections.

Interested in this position?

Apply directly on the company website

Apply Now

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