RemoteLeaf Logo
Log in Sign up

Client Experience Agent (CST/MST)

1 week, 3 days ago
North America, United States
Full-time
Junior
Customer Success
Customer and Technical Support
Apply Now
[solidcore]

[solidcore]

[solidcore] offers a high-intensity, low-impact full body workout that redefines Pilates through slow and controlled movements on a reformer, aimed at breaking down muscle fibers to promote strength and sculpting in a team environment.

Hotels, Restaurants & Leisure
251-1K
Founded 2013
View All Jobs 4

Description

  • Manage a high volume of inbound client communications across phone, live chat, email, and social media channels.
  • Handle phone inquiries professionally and efficiently, aiming for under 3-minute response times and first-call resolution when possible.
  • Monitor and respond to live chat messages while managing multiple concurrent conversations.
  • Document all client interactions thoroughly in the CX platform to support follow-up and service continuity.
  • Resolve client grievances promptly in accordance with company processes and standards.
  • Manage client membership activities, including adjustments, policy enforcement, and client education.
  • Provide real-time support for booking issues, membership questions, and studio-related inquiries.
  • Maintain an elevated, personalized client experience in every interaction.
  • Identify opportunities to improve client experience and help implement CX optimization strategies.

Requirements

  • 6-12 months of experience in a client experience or customer service role, preferably with phone and chat support.
  • Excellent phone etiquette and the ability to maintain a professional, friendly tone.
  • Strong typing skills with the ability to maintain accuracy while handling multiple chat conversations.
  • Proficiency with phone systems, chat platforms, and ticketing systems.
  • Strong interpersonal skills and a client-first attitude.
  • Exceptional written and verbal communication skills.
  • Problem-solving ability with a passion for delivering high-quality client service.
  • Ability to work in a quiet, professional environment with reliable high-speed internet.
  • Intercom and MindBody Online proficiency preferred.
  • Must reside within 25 miles of a [solidcore] studio in the Central or Mountain Time Zone.
  • Willingness and ability to work a Tuesday through Saturday schedule.
  • Ability to adapt to process and policy changes, with a growth mindset.

Benefits

  • Compensation range of $42,000-$49,000 annually.
  • Performance-based bonus eligibility.
  • Monthly cell phone stipend.
  • 401(k) with employer match.
  • Health, dental, and vision insurance.
  • Flexible PTO.
  • Free drop-in classes at [solidcore].

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

TTEC Digital

Senior Customer Experience Consultant - Conversational Design

TTEC Digital 1K-5K Professional Services

TTEC Digital is seeking a remote Senior Customer Experience Consultant to design and improve conversational AI experiences for enterprise clients, shaping virtual assistant interactions from strategy through launch and optimization.

United States Full-time Senior Customer Success Product Designer (UI/UX)
$100k-$130k
Generative AI Machine Learning NLP
14 minutes ago
Staffing For Doctors

Dental Front Desk / Patient Guide

Staffing For Doctors Health Care Providers & Services

A boutique pediatric dental practice is seeking a Dental Front Desk Receptionist / Patient Guide to serve as the first point of contact for families in a concierge, fee-for-service setting and help guide them from initial inquiry through consultation.

Philippines Full-time Junior Customer Success Sales
CRM
53 minutes ago
JetBrains

Customer Success Engineer (Kotlin Multiplatform)

JetBrains 1K-5K Internet Software & Services

JetBrains is hiring a Customer Success Engineer to guide engineering teams through adopting Kotlin Multiplatform from evaluation to production and to feed customer insights back into product and tooling improvements.

Netherlands Germany Full-time Senior Customer Success
Android iOS Kotlin
7 hours, 39 minutes ago
Workable

Virtual Assistant - Sales & Lead Conversion

Workable 251-1K Internet Software & Services

We Clone You is hiring a Virtual Assistant for a client's sales-focused operations to handle lead qualification, conversion, onboarding, and ongoing customer communication.

Colombia Costa Rica Honduras Mexico Argentina Venezuela Full-time Junior Customer Success Sales Representative
$12k-$17k
CRM
11 hours, 29 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers