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Pharmacy Network Support Associate

1 day, 18 hours ago
United States
Full-time
Junior
Operations Specialist
Customer and Technical Support
JIRA
Apply Now
SmithRx

SmithRx

SmithRx revolutionizes pharmacy benefits with transparent technology, connecting stakeholders for efficient drug delivery and cost savings.

Pharmaceuticals
1K-5K
Founded 2016
$38M raised
View All Jobs 45

Description

  • Build and maintain strong relationships with pharmacy providers and facilitate clear communication between providers and the organization.
  • Manage pharmacy escalations by gathering information, collaborating with internal teams, and coordinating follow-up communications.
  • Investigate complaints and conflicts between the organization and pharmacy providers and help drive effective resolutions.
  • Triaged, track, and resolve incoming communications in the Pharmacy Network Distribution inbox in a timely manner.
  • Serve as the administrative owner of the Pharmacy Network Jira board and route tasks to the appropriate teams to meet SLAs.
  • Support the end-to-end network satisfaction survey process, including preparing materials, distributing surveys, monitoring response rates, and translating feedback into improvement plans.
  • Escalate pharmacy concerns internally and help resolve complex issues.
  • Assist with building the knowledge base and contribute to ongoing process improvement efforts.

Requirements

  • High school diploma or equivalent is required.
  • Some college coursework or a relevant certification is a plus.
  • 1-2 years of administrative support experience in a healthcare, compliance, or credentialing environment is highly preferred.
  • Strong organizational skills and attention to detail, with the ability to manage multiple priorities and tight deadlines.
  • Proficiency with Google Workspace and Microsoft Office Suite, especially Excel or Google Sheets.
  • Ability to quickly learn new enterprise software such as Jira.
  • Outstanding written and verbal communication skills.
  • Self-driven, proactive, and able to anticipate needs and solve problems independently.
  • Ability to identify and resolve complex administrative issues, escalate concerns appropriately, and recommend process improvements.

Benefits

  • Medical, Pharmacy, Dental, and Vision insurance with SmithRx paying up to 90% for you and your family.
  • Fully paid life insurance and disability benefits.
  • 3 weeks of PTO.
  • 401(k) retirement savings program.
  • Flexible spending benefits.
  • Generous paid parental leave.
  • Professional development, training, and career growth opportunities.
  • Well-stocked kitchen in office locations.

Interested in this position?

Apply directly on the company website

Apply Now

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