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Director, Cloud & Managed Services - Remote Canada

3 weeks, 4 days ago
Canada
Full-time
Lead
Program Manager
DevOps and Infrastructure
CI/CD GitOps Kubernetes
Apply Now
Smile Digital Health

Smile Digital Health

Smile Digital Health provides cutting-edge HL7 FHIR-based clinical data repository solutions for healthcare organizations, enabling rapid digital transformation and connectivity with features like multiple FHIR versions and full text indexing.

IT Services
251-1K
Founded 2016
$20M raised
View All Jobs 11

Description

  • Lead and develop a strategic Cloud and Managed Services team supporting business growth and competitiveness.
  • Establish and implement IT program management frameworks, methodologies, and best practices for managed services delivery.
  • Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities.
  • Lead the Deployment Automation Engineering team in designing, building, maintaining, and improving automation tooling, deployment pipelines, and platform capabilities.
  • Establish DevOps and Platform Engineering best practices, including Infrastructure-as-Code, CI/CD, configuration management, release automation, and deployment standardization.
  • Provide operational leadership for the SaaS platform to ensure high availability, scalability, reliability, operational readiness, and continuous improvement.
  • Ensure cloud platforms are designed and operated in line with security-by-design principles, regulatory requirements, and security policies.
  • Drive standardization and automation across deployment models to reduce manual effort and improve consistency and delivery speed.
  • Develop and maintain strong relationships with clients to understand expectations, business needs, and goals.
  • Lead incident and problem resolution by coordinating with Engineering, Client Support, Privacy & Security, and Incident Management.
  • Manage strategic planning, prioritization, and resource allocation for IT programs while balancing competing stakeholder needs.
  • Collaborate on marketing materials, RFXs, legal contracts, and IT procurement as needed.
  • Support pre-sales, sales, pricing, and customer success activities for Smile Digital Health programs.
  • Establish and maintain program governance structures, including steering committees, to oversee project delivery.
  • Coordinate technology changes for customer environments and ensure adherence to organizational policies and ITIL practices.

Requirements

  • 7+ years of experience in senior cloud operations leadership within IT and cloud managed services, including client consulting experience on large-scale, complex projects in healthcare technology.
  • 5+ years of experience with ITSM frameworks and best practices, including networking, cloud, cybersecurity, enterprise IT, and support.
  • 3+ years of experience working with cloud infrastructure and Kubernetes engineering teams.
  • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience.
  • Significant experience leading and developing leaders in software engineering, platform engineering, DevOps, and/or infrastructure engineering teams.
  • Demonstrated experience growing and scaling cloud operations and managed services capabilities with a strong customer focus.
  • Strong ability to influence strategic planning and decisions internally and with clients.
  • In-depth knowledge of evolving technologies and how healthcare organizations consume cloud services.
  • Excellent strategic thinking with the ability to align IT programs with business priorities and drive organizational transformation.
  • Strong ability to build and maintain relationships with clients, vendors, and cross-functional teams.
  • Professional experience negotiating and managing client contracts or agreements related to service levels and contractual obligations.
  • Deep understanding of cloud pricing and experience managing budgets.
  • Experience building or managing deployment automation platforms using Infrastructure-as-Code, CI/CD pipelines, GitOps, or comparable automation frameworks.
  • Experience aligning organizations with security frameworks and standards such as ITIL, HITRUST, ISO 27001/27017/27018, and SOC 2.
  • Experience implementing or operating enterprise observability platforms, including logging, metrics, tracing, monitoring, and alerting.
  • Relevant certifications such as CISM, CCSP, CISSP, ITIL, or TOGAF are an asset.

Benefits

  • Remote work environment.
  • Flexible time away from work policy, including PTO, personal days, and sick days.
  • Competitive salary and health/medical benefits.
  • RRSP/TFSA/401K employee contribution.
  • Life and disability coverage.
  • Employee Assistance Program.
  • FHIR Study Program and Skillsoft Learning.
  • Super HAPI Fun Club.

Interested in this position?

Apply directly on the company website

Apply Now

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