Application Support Engineer (Remote Canada)

3 days, 15 hours ago
Remote
Full-time
Senior
Software Development
Smile Digital Health

Smile Digital Health

Smile Digital Health provides cutting-edge HL7 FHIR-based clinical data repository solutions for healthcare organizations, enabling rapid digital transformation and connectivity with features like multiple FHIR versions and full text indexing.

IT Services
251-1K
Founded 2016
$20M raised

Description

  • Provide advanced technical support by diagnosing, troubleshooting, and resolving complex customer incidents.
  • Participate in major incident response, root cause analysis, and after-hours support for critical production issues.
  • Analyze business, product, and customer requirements to design scalable, maintainable technical solutions.
  • Collaborate with Product, Engineering, Support, QA, and clients to develop, test, implement, and support enhancements and bug fixes.
  • Work on cloud infrastructure, Helm charts, Azure pipelines, Java source code, and configuration files as needed.
  • Break down technical work, guide implementation approaches, and serve as the main escalation point for project and production issues.
  • Maintain and enhance development frameworks, technical documentation, and operational procedures.
  • Ensure solutions meet security, privacy, quality, performance, and architectural standards.
  • Coach and mentor junior developers and co-op students through code reviews and technical guidance.
  • Participate in an on-call production support rotation.

Requirements

  • Successful completion of a coding camp, diploma, undergraduate degree, or equivalent experience.
  • 3+ years of software development experience in Java.
  • Experience developing software applications with unit and functional testing practices.
  • Experience with end-to-end feature development.
  • Experience building complex systems.
  • Experience with HL7 V2 and FHIR is highly preferred.
  • Experience with Hibernate, Spring, REST web services, and Git is an asset.
  • Experience working in a support or troubleshooting role is an asset.
  • Preference for candidates based in Ontario.

Benefits

  • Remote work environment.
  • Flexible time away from work, including PTO, personal days, and sick days.
  • Competitive salary and health/medical benefits.
  • RRSP/TFSA/401K employee contribution.
  • Life and disability coverage.
  • Employee Assistance Program.
  • FHIR Study Program and Skillsoft learning.
  • Super HAPI Fun Club.

Interested in this position?

Apply directly on the company website

Apply Now

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