RemoteLeaf Logo
Log in Sign up

Sr. Customer Success Manager - Enterprise (East)

2 months, 1 week ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005
View All Jobs 18

Description

  • Manage a portfolio of large enterprise accounts and serve as the primary customer contact.
  • Lead enterprise onboarding to drive adoption and ongoing engagement throughout the customer lifecycle.
  • Develop and execute a customer engagement and communications strategy that supports high satisfaction.
  • Provide solution guidance, best practices, and technical leadership to help customers maximize value from Smartsheet.
  • Conduct regular customer success reviews to assess satisfaction, resolve issues, and expand usage across accounts.
  • Use usage patterns and customer insights to improve adoption, satisfaction, and account growth.
  • Act as the primary interface for managing and resolving critical customer situations.
  • Partner with Sales, Training, and Professional Services to identify expansion opportunities.
  • Share customer feedback and product insights with Product Management, Marketing, and Sales to inform improvements.
  • Exceed retention and growth targets and other assigned performance goals.

Requirements

  • 3+ years of Customer Success or Account Management experience, or equivalent.
  • Experience managing enterprise customers and maintaining high renewal rates.
  • Ability to explain technical concepts to non-technical stakeholders in large enterprises.
  • Experience building credibility and trust with customers and internal stakeholders.
  • Track record of maintaining outcome-based relationships across a diverse customer base.
  • Interest in web-based technologies and understanding of SaaS benefits, use cases, and technical elements.
  • Bachelor's degree in a relevant field, or equivalent experience.
  • Willingness to travel based on customer and business needs.
  • Preferred/implicit requirement: ability to work remotely from the Eastern US territory.
  • Experience working in a SaaS environment is strongly implied by the role context.

Benefits

  • US base salary range of $112,500 to $142,500.
  • Eligible for a market-competitive incentive opportunity.
  • Employer-subsidized medical, vision, and dental coverage for full-time employees.
  • 401(k) match of 50% of contributions up to the first 6% of eligible pay.
  • Monthly stipend to support work and productivity.
  • Flexible Time Away Program plus sick time off.
  • 12 paid holidays per year.
  • Up to 24 weeks of parental leave.
  • Teleworking options from any registered location in the U.S. for role-specific positions.
  • Professional growth and development support, including access to Udemy courses.
  • Company-funded perks including a counseling membership, local retail discounts, and a personal Smartsheet account.
  • Automatic life insurance, short-term disability, and long-term disability coverage for U.S. employees.
  • Personal paid Volunteer Day to support the community.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Zone & Co

Customer Success Manager

Zone & Co 251-1K Diversified Financial Services

Zone & Co. is hiring a Customer Success Manager–SMB to help NetSuite-based finance teams achieve value from its ERP-native AI platform through onboarding, adoption, retention, and ongoing customer partnership.

United States Full-time Mid Level Customer Success Manager
$75k-$90k
CRM ERP NetSuite Salesforce
20 hours, 15 minutes ago
Levanta

Customer Success Manager, APAC (China Based, Mandarin & English Fluent)

Levanta 1-10 Internet Software & Services

Levanta is hiring a China-based Customer Success Manager, APAC, to support Chinese-speaking sellers and agency partners by driving platform adoption, satisfaction, retention, and growth across the creator commerce ecosystem.

China United States Full-time Mid Level Customer Success Manager
Affiliate Marketing E-commerce HubSpot Instagram API Shopify TikTok
20 hours, 30 minutes ago
Daybreak Health

Customer Success Manager

Daybreak Health 11-50 Diversified Consumer Services

Daybreak Health is hiring a fully remote Customer Success Manager to manage 50+ school districts, driving onboarding, adoption, and referrals so more students can access mental health care.

Anywhere Full-time Mid Level Customer Success Manager
$85k-$95k
CRM Notion Salesforce
20 hours, 45 minutes ago
GoodTime.io

Customer Success Manager

GoodTime.io 51-250 Internet Software & Services

GoodTime is seeking a remote Customer Success Manager in the US or Canada to help Small Business and Mid-Market customers optimize recruiting operations, adopt the platform, and achieve retention and growth.

United States Canada Contract Mid Level Customer Success Manager
21 hours, 15 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers