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Customer Success Manager

2 hours, 13 minutes ago
United States, Canada
Contract
Mid Level
Customer Success Manager
Customer and Technical Support
Apply Now
GoodTime.io

GoodTime.io

GoodTime.io automates meeting scheduling for interviews and meetings, optimizing outcomes and accelerating hiring processes for over 300 leading companies.

Internet Software & Services
51-250
Founded 2016
$17M raised
View All Jobs 2

Description

  • Build executive-level customer relationships that increase adoption, satisfaction, and retention.
  • Analyze product usage data and recommend features, settings, or modules to improve customer outcomes.
  • Develop customer strategies and success playbooks, then monitor their results.
  • Design and deliver Executive and Quarterly Business Reviews.
  • Facilitate product adoption, enablement, and workflow improvements.
  • Maintain expert knowledge of GoodTime’s technical capabilities and workflows.
  • Communicate customer needs and feedback to Product and Engineering teams.
  • Collaborate cross-functionally to support renewals, expansions, and an exceptional customer experience.
  • Understand customers’ recruiting processes and challenges to identify opportunities and solutions.

Requirements

  • 4+ years of experience in Customer Success Management or Customer Onboarding for complex software solutions.
  • 3+ years of experience conducting QBRs.
  • Recruiting, applicant tracking system, or HR technology experience preferred.
  • Strong communication, presentation, and interpersonal skills.
  • Ability to work independently and solve problems in ambiguous situations.
  • Experience thriving in a dynamic, fast-paced small-team environment while managing multiple responsibilities.
  • Ability to partner effectively with Engineering, Product, Sales, Marketing, and other teams.
  • Bachelor’s degree or equivalent experience.
  • Technical aptitude and willingness to become an expert in the product.
  • Willingness to travel approximately 10%.

Benefits

  • Fully remote, remote-first work culture for employees in the United States or Canada.
  • Health, dental, and short-term disability plans with generous employer contributions.
  • Flexible time off.
  • Eight weeks of parental leave, including adoption placement.
  • $500 home office reimbursement.
  • Up to $500 for self-selected learning and development.
  • Pre-IPO stock options.

Interested in this position?

Apply directly on the company website

Apply Now

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