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Services Operations Analyst (Remote Elegible - Costa Rica)

2 days ago
Costa Rica
Full-time
Mid Level
Operations Analyst
Project and Program Management
Apply Now
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005
View All Jobs 144

Description

  • Independently manage assigned operational workflows within Professional Services Operations, including intake processing, project setup, assignment management, and billing readiness.
  • Execute and validate complex project configurations to ensure accuracy and compliance with contractual and delivery requirements.
  • Serve as a point of contact for operational questions related to owned areas.
  • Create, process, and update Statements of Work using approved templates and guidelines.
  • Review SOWs for completeness, clarity, operational feasibility, and risk, escalating non-standard language or redlines as needed.
  • Partner with Sales, Professional Services, Finance, and Legal to support services deal execution and operational readiness.
  • Coordinate handoffs and follow-ups to support timely project kickoff and billing enablement.
  • Generate and maintain operational reports covering project status, utilization, forecasting, and billing.
  • Monitor PSA data quality and resolve discrepancies within owned workflows.
  • Maintain SOPs, job aids, and process documentation, and support rollout of process changes and system enhancements.

Requirements

  • 4–6 years of experience in Professional Services Operations, Business Operations, or a related role.
  • Experience creating and managing Statements of Work using standard templates.
  • Solid understanding of Professional Services delivery models and PSA systems.
  • Ability to independently manage complex operational tasks within defined frameworks.
  • Strong attention to detail with the ability to identify and escalate risk appropriately.
  • Comfortable partnering cross-functionally to drive execution.
  • Excellent written and verbal communication skills.
  • Must reside in Costa Rica; role is eligible for remote work within Costa Rica.
  • Experience with process improvement, reporting, forecasting, or billing operations is preferred.
  • Experience supporting contract revisions and operational readiness in a services environment is preferred.

Benefits

  • Fully paid health and life insurance for full-time employees and family members.
  • Monthly stipend to support work and productivity.
  • Asociacion Solidarista with employee and employer contributions, plus potential alliances with universities, gyms, and other entities.
  • 12 days of paid vacation plus a Flexible Time Away Program.
  • 20 weeks of fully paid maternity leave and 12 weeks of fully paid paternity/adoption leave.
  • Personal paid volunteer day to support the community.
  • Professional growth and development opportunities, including access to Udemy online courses.
  • Company-funded perks including a counseling membership and a personal Smartsheet account.
  • Teleworking options from any registered location in Costa Rica, role-specific.

Interested in this position?

Apply directly on the company website

Apply Now

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