Channel Operations Support Analyst

17 hours, 15 minutes ago
Full-time
Mid Level
Customer and Technical Support
Rubrik

Rubrik

Rubrik provides cutting-edge data security and protection solutions, including Zero Trust Data Protection and ransomware recovery, to ensure data readiness and business resilience.

IT Services
1K-5K
Founded 2014
$553M raised

Description

  • Execute and oversee month-end channel operations activities to ensure timely and accurate completion.
  • Manage the ingestion and processing of Point of Sale (POS) data, verifying data accuracy and completeness.
  • Conduct audits to identify discrepancies and ensure compliance.
  • Manage billing for consumption-based Managed Service Provider (MSP) programs.
  • Resolve billing disputes in collaboration with partners and internal finance teams.
  • Track and analyze ad-hoc utilization data to support billing and reporting.
  • Manage and resolve cases in the channel operations support queue within established timelines.
  • Escalate complex or critical issues to the appropriate teams for remediation.
  • Identify process improvement opportunities based on recurring case patterns and feedback.
  • Gather and document business requirements for new projects and system enhancements.
  • Conduct User Acceptance Testing (UAT) for new tools, systems, and processes.
  • Support post-launch deployment activities, including troubleshooting and ongoing support.

Requirements

  • Bachelor’s degree in Business, Analytics, Statistics, or a related field.
  • 3-5 years of experience in sales operations, business analysis, or a related field, preferably in a similar industry.
  • Strong proficiency in Excel for complex data analysis.
  • Experience creating structured presentations using PowerPoint or similar tools.
  • Experience collaborating with cross-functional stakeholders on requirements gathering, UAT, and post-launch enablement.
  • Strong analytical and problem-solving skills with a keen eye for detail.
  • Excellent written and verbal communication skills.
  • Ability to manage multiple priorities and work effectively in a fast-paced environment.
  • Strong interpersonal skills and ability to build rapport with internal and external stakeholders.
  • Proactive, self-motivated, and committed to accuracy and customer service.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Strategic Sourcing, Manager - Enterprise Technology

Airbnb 5K-10K Hotels, Restaurants & Leisure

Airbnb is seeking a Sourcing Manager to support the CIO organization in shaping technology procurement decisions across enterprise systems, platforms, and emerging technologies.

13 hours, 30 minutes ago

Senior Analyst, Payment Integrity

Oscar 1K-5K Insurance

Oscar Health is hiring a Senior Analyst, Payment Integrity to support claims issue resolution and process improvement across Oscar’s insurance business and +Oscar clients.

SQL
15 hours, 30 minutes ago

Senior Programs and Business Operations Lead, Monthly Stays

Airbnb 5K-10K Hotels, Restaurants & Leisure

Airbnb is seeking a Senior Programs and Business Operations Lead to help grow its Monthly Stays and Homes businesses by driving strategy, business operations, and cross-functional execution for global host success.

SQL Tableau
15 hours, 45 minutes ago

Operational Risk Challenge & Advisory Senior Analyst

SoFi 1K-5K Capital Markets

SoFi is seeking an Operational Risk Challenge & Advisory Senior Analyst to independently provide credible challenge and advisory support within its second line of defense operational risk function.

Tableau
17 hours, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers