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Senior Director, Field Engineering (Remote Eligible)

1 day, 3 hours ago
United States
Full-time
Executive
Director of Engineering
Software Development
AWS Azure GCP GraphQL HIPAA REST API Salesforce SAP
Apply Now
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005
View All Jobs 10

Description

  • Own the end-to-end technical engagement lifecycle for strategic accounts, including pre-sales architecture, technical discovery, integration design, deployment, and handoff to customer success.
  • Design and oversee multi-system integrations connecting Smartsheet to platforms such as Salesforce, ServiceNow, SAP, Workday, and the Microsoft 365 ecosystem, delivering production-quality solutions and documentation for customer ownership.
  • Build production-grade integrations and create reusable assets (integration templates, architecture blueprints, configuration guides, and runbooks) so engagements accelerate future deployments.
  • Hold and maintain senior technical relationships with CTOs, CIOs, and platform architects and act as the primary technical escalation for strategic accounts.
  • Partner with account executives and solutions consultants to lead technical discovery, scope field engineering engagements, and ensure proposed solutions are deliverable.
  • Navigate enterprise security and compliance requirements, including data governance reviews, SSO/identity integrations, and compliance validations such as SOC 2, FedRAMP, and HIPAA-adjacent reviews, while maintaining deal momentum.
  • Recruit, develop, and retain a high-performing field engineering team, define career paths, set technical standards, and coach engineers through complex customer problems.
  • Drive repeatability and the solutions force multiplier by enabling solutions consultants to deploy field engineering patterns independently and by institutionalizing best practices across the organization.
  • Close the product intelligence loop by surfacing integration gaps, API limitations, and configuration friction from deployments and feeding systematic, actionable feedback into product and engineering.
  • Coordinate with the Forward Deployed AI Engineering team on accounts where AI capabilities intersect with enterprise deployments to ensure a unified technical experience.

Requirements

  • 8–12 years of enterprise software engineering or solutions engineering experience, with at least 3 years leading customer-facing technical teams.
  • Deep enterprise integration experience across platforms such as Salesforce, ServiceNow, SAP, Workday, Microsoft 365, and REST/GraphQL API patterns, including designing and delivering production integrations.
  • Proven track record of owning enterprise technical relationships and navigating complex procurement, security, and compliance reviews under pressure.
  • Demonstrated focus on repeatability and documentation so the team’s best work is reusable outside the team.
  • Proven people leadership: hiring, developing, and holding the bar on technical quality and customer commitment.
  • Strong executive communication skills with the ability to write architecture documents and business cases and present to mixed technical/business audiences.
  • Ability to travel domestically and internationally approximately 25–50% of the time.
  • Legally eligible to work in the U.S. on an ongoing basis.
  • BS or MS in Computer Science, a related field, or equivalent industry experience.
  • Nice to have: Smartsheet platform experience, experience in regulated industries (healthcare, financial services, government), familiarity with agentic AI workflows or AI-augmented deployments, partner ecosystem delivery experience (e.g., Deloitte, Accenture, PwC), AWS/Azure/GCP cloud architecture certifications or hands-on infrastructure experience, and a pre-sales solutions engineering background at an enterprise SaaS company.

Benefits

  • US base salary range $341,250–$367,500 USD plus eligibility for a market-competitive incentive opportunity.
  • Medical, vision, and dental coverage options for full-time employees.
  • 401(k) match: 50% of your contribution up to the first 6% of eligible pay.
  • Monthly stipend to support your work and productivity.
  • Flexible Time Away program plus sick time and 12 paid holidays per year.
  • Up to 24 weeks of parental leave and company-sponsored life, short-term, and long-term disability coverage.
  • Company-funded perks including a counseling membership, local retail discounts, a personal Smartsheet account, and a paid Volunteer Day.
  • Opportunities for professional growth including access to Udemy online courses and teleworking options from any registered U.S. location (role specific).

Interested in this position?

Apply directly on the company website

Apply Now

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