Order Operations Specialist (Remote Elegible - Costa Rica)

3 hours, 7 minutes ago
Full-time
Junior
Operations
Smartsheet

Smartsheet

Smartsheet provides an enterprise work management platform that enables teams to efficiently manage projects, automate processes, and enhance collaboration through a user-friendly interface that combines spreadsheet functionality with advanced workflow...

Internet Software & Services
1K-5K
Founded 2005

Description

  • Support sales teams throughout the full deal cycle through data audits and policy-compliance reviews.
  • Use Salesforce and CPQ to support sales operations and identify system bottlenecks or data-integrity issues.
  • Manage daily approval workflows while meeting SLA and turnaround-time targets.
  • Analyze complex deal structures, customize order forms, and balance commercial flexibility with financial risk.
  • Collaborate with Finance, Legal, and Professional Services to resolve transaction issues and reconcile deal data.
  • Identify Quote-to-Cash trends and implement process improvements that accelerate revenue recognition and sales efficiency.
  • Adapt to changing business rules and help document and train teams on new workflows.
  • Collaborate with Order Operations colleagues to resolve requests and perform additional assigned duties.

Requirements

  • 2+ years of experience in Order Management, Sales Operations, or Deal Desk.
  • 1+ year of experience working in a multinational environment with global stakeholders and time zones.
  • Strong ability to interpret contract data, identify transactional error patterns, and recommend data-driven solutions.
  • Experience tracking performance metrics such as error rates, volume trends, and cycle times.
  • Ability to work effectively in a high-growth environment with frequently changing processes.
  • Familiarity with financial and revenue-recognition principles and contracting guidelines.
  • Experience handling high-volume end-of-month, end-of-quarter, or end-of-year periods.
  • B2+ English proficiency and ability to communicate complex data issues clearly.
  • Must reside in Costa Rica.

Benefits

  • Fully paid health and life insurance for employees and family members.
  • Monthly stipend supporting work and productivity.
  • Asociación Solidarista with employee and employer contributions and partner discounts.
  • 12 paid vacation days plus a Flexible Time Away Program.
  • 20 weeks of fully paid maternity leave and 12 weeks of fully paid paternity/adoption leave.
  • Paid volunteer day and professional development opportunities, including Udemy courses.
  • Counseling membership, personal Smartsheet account, and remote work from registered locations in Costa Rica.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Processing Specialist I

Verra Mobility 1K-5K Road & Rail

Verra Mobility is seeking a detail-oriented processing professional to review and enter photo enforcement program event data, follow client-specific instructions, and meet productivity and quality goals.

2 hours, 22 minutes ago

Sourcing RFQ Engineer

Xometry Europe 251-1K Industrial Conglomerates

Xometry is hiring a remote manufacturing quoting specialist to analyze CAD models and technical drawings, assess manufacturability, calculate production costs, and deliver accurate, timely quotes with DFM feedback.

Assembly CRM
3 hours, 7 minutes ago

Commercialization Specialist

Everyday Dose 1-10 Hotels, Restaurants & Leisure

Everyday Dose is hiring a fully remote Commercialization Specialist to manage product data, packaging operations, retailer setup, and launch documentation as the functional coffee brand expands its retail and direct-to-consumer business.

Asana Git
3 hours, 22 minutes ago

Fabric Sourcing Specialist 面料采购专员

Fresh Prints 251-1K Textiles, Apparel & Luxury Goods

Fresh Prints is hiring a China-based Supply Chain and Sourcing professional to manage fabric and material sourcing, supplier relationships, quality control, and apparel order execution primarily across Guangzhou and Dongguan.

3 hours, 22 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers