Localization Operations Specialist

3 weeks, 1 day ago
Full-time
Junior
Project and Program Management
Smartling

Smartling

Smartling offers enterprise translation and localization solutions to help global brands connect with customers worldwide. Their platform streamlines translation processes, enabling businesses to create multilingual content efficiently and effectively.

Professional Services
51-250
Founded 2009
$223M raised

Description

  • Serve as the primary operational contact and trusted advisor for assigned enterprise clients.
  • Manage the end-to-end localization job lifecycle across Smartling and client project or content management tools.
  • Coordinate stakeholders and cross-functional teams across engineering, QA, vendor management, and client organizations.
  • Configure and optimize localization workflows to meet each client’s requirements, including appropriate AI tooling.
  • Resolve client challenges and internal roadblocks independently and collaboratively.
  • Identify and implement process improvements, document best practices, and use automation to improve scalability and efficiency.
  • Provide status updates, surface risks, manage competing priorities, and support continuous program improvement.

Requirements

  • 2–3 years of experience in localization or translation project management, preferably in a managed services or agency environment.
  • Understanding of localization file formats, content types, CAT tools, and TMS platforms.
  • Strong client management skills, including leading calls and handling difficult conversations.
  • Proficiency with project management and reporting tools such as Jira, Asana, Google Sheets, or Looker.
  • Experience coordinating cross-functional teams across engineering, QA, and vendor management.
  • Excellent organization, time management, attention to detail, and ability to manage priorities across time zones.
  • Strong written and verbal communication skills.
  • Hands-on experience with Smartling, Phrase, XTM, or MemoQ is preferred.
  • Experience supporting enterprise or SaaS clients is preferred.
  • Second-language fluency and interest in language, technology, or global content strategy are preferred.

Benefits

  • Remote-first work environment for employees based on the US East Coast.
  • Competitive $60,000–$70,000 US total pay range.
  • 401(k) with company match.
  • Health insurance, including a free medical plan for employees and their families.
  • Flexible PTO, 11 holidays, and generous parental leave.
  • Employee referral program and Apple equipment.
  • Career growth and learning opportunities.

Interested in this position?

Apply directly on the company website

Apply Now

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