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Senior Clinical Experience Manager

2 days, 17 hours ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
SmarterDx

SmarterDx

SmarterDx ensures revenue integrity by leveraging A.I. algorithms to uncover missed opportunities in clinical data, optimizing tasks for accurate ICD 10 coding and guaranteeing a 5:1 ROI.

Professional Services
11-50
Founded 2019
View All Jobs 11

Description

  • Lead, coach, and develop a team of Clinical Experience Managers.
  • Translate Clinical Experience strategy into team plans, operating cadences, capacity decisions, and consistent client execution.
  • Oversee tailored clinical engagement strategies based on each client’s CDI structure, workflows, goals, stakeholders, and readiness for change.
  • Provide senior clinical oversight for complex, priority, and escalated client engagements.
  • Analyze recommendation, acceptance, rejection, query, coding, and workflow data to identify opportunities for education, adoption, workflow, product, and operational improvements.
  • Explain the clinical and coding rationale behind AI-generated recommendations and support compliant documentation and query workflows.
  • Establish consistent practices for client readiness assessments, stakeholder mapping, clinical-health reporting, and implementation handoffs.
  • Partner with Client Success, Product, Clinical Operations, Education, and Implementation/Integration teams to route feedback and improve client outcomes.
  • Develop reusable playbooks, talk tracks, educational materials, client readouts, and engagement best practices.
  • Define and monitor team, engagement, and adoption metrics; assess risks and recommend improvements.
  • Represent Clinical Experience in selected client presentations, webinars, conferences, and strategic initiatives.

Requirements

  • MD, DO, PA, NP, RN, or another relevant clinical credential with an understanding of patient care and CDI.
  • Deep expertise in clinical documentation improvement, inpatient coding, ICD-10-CM/PCS, HCCs, CMS regulations, reimbursement methodologies, and healthcare quality initiatives.
  • Strong strategic thinking and the ability to translate client insights into scalable business, product, and education strategies.
  • Exceptional executive communication and presentation skills across clinician and executive audiences.
  • Experience managing complex client relationships while maintaining clinical credibility and business focus.
  • Ability to simplify complex clinical, regulatory, and technical concepts for diverse audiences.
  • Interest in applying AI and emerging technologies to clinical documentation, revenue cycle management, and healthcare delivery.
  • 5+ years of progressive leadership experience in CDI, HIM, Revenue Cycle, Clinical Operations, or related healthcare leadership roles preferred.
  • Experience building, mentoring, and scaling clinical or client-facing teams preferred.
  • Experience developing strategy, operating processes, and cross-functional programs in a high-growth healthcare technology environment preferred.
  • Strong analytical skills using client feedback, operational metrics, and healthcare data preferred.
  • Experience with AI-enabled healthcare technology, SaaS platforms, clinical decision support, industry conferences, or educational webinars preferred.

Benefits

  • $135,000–$160,000 base salary.
  • Medical, dental, and vision plans with the company covering 75% of premiums depending on the plan.
  • Fully remote work from anywhere in the U.S.
  • Unlimited PTO and 11 paid holidays.
  • Up to 12 weeks of paid parental leave.
  • 401(k) with traditional and Roth options plus a 4% match.

Interested in this position?

Apply directly on the company website

Apply Now

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