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Clinical Experience Manager

3 weeks, 2 days ago
United States
Full-time
Senior
Customer Success Manager
Customer and Technical Support
Apply Now
SmarterDx

SmarterDx

SmarterDx ensures revenue integrity by leveraging A.I. algorithms to uncover missed opportunities in clinical data, optimizing tasks for accurate ICD 10 coding and guaranteeing a 5:1 ROI.

Professional Services
11-50
Founded 2019
View All Jobs 11

Description

  • Help hospitals and health systems understand how AI-powered CDI can improve documentation, revenue, and quality care.
  • Work closely with Customer Success to refine documentation workflows and help clients maximize their CDI programs.
  • Design, implement, and refine educational materials, guidelines, and curricula for CDI specialists.
  • Ensure CDI specialists can accurately review AI-driven query recommendations and maintain compliance standards.
  • Communicate directly with client CDI leaders to establish trust and address concerns.
  • Demonstrate advanced knowledge of inpatient clinical documentation best practices.
  • Engage with prospects and clients by translating clinical concepts into business impact.
  • Serve as a trusted advisor to users so they can fully understand and maximize the platform's benefits.

Requirements

  • MD, RN, or another relevant clinical credential.
  • Deep familiarity with ICD-10, HCC coding, Medicare guidelines, and payer documentation requirements.
  • Proven ability to engage with prospects and clients.
  • Ability to translate complex clinical concepts into clear messaging for clinical and non-clinical audiences.
  • Excitement about the role AI can play in transforming CDI and revenue cycle management.
  • 5+ years of experience in clinical documentation improvement leadership, hospital CDI, HIM, and/or RCM programs (preferred).
  • Strong analytical skills and ability to interpret healthcare data and trends (preferred).
  • Fully remote within the US.

Benefits

  • $125,000 - $150,000 base salary.
  • Medical, dental, and vision insurance covering 75% of premiums, depending on the plan.
  • Up to 12 weeks of paid parental leave.
  • Remote-first work environment with the ability to work from anywhere in the U.S.
  • Unlimited PTO plus 10 holidays.
  • 401(k) with Traditional and Roth options and a 4% match.
  • Fast-moving, high-impact environment with minimal bureaucracy.

Interested in this position?

Apply directly on the company website

Apply Now

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