Virtual Call Center Agent (Outbound Market Research) - Remote

8 hours, 39 minutes ago
Full-time
Junior
Customer and Technical Support
Smart Apartment Data

Smart Apartment Data

Smart Apartment Data is the trusted nationwide provider of accurate multifamily data and analytics, offering actionable insights for professionals in the apartment industry.

Professional Services
11-50
Founded 2005

Description

  • Conduct outbound telephone research interviews and collect property data points.
  • Record interview results in the internal data collection system.
  • Research and verify information using available online tools.
  • Confirm and update records in the data collection system.
  • Follow strict guidelines to ensure consistent, unbiased data collection.
  • Meet quality assessment standards and work monitoring requirements.
  • Collaborate with co-workers and management to support department goals.
  • Maintain center standards for performance and productivity.
  • Follow all center policies and procedures.
  • Remain flexible and handle additional tasks as needed.

Requirements

  • At least 6 months of call center experience, preferably in outbound calling, market research, or similar roles.
  • Strong English communication skills, from conversational to fluent, with good reading comprehension.
  • Basic computer proficiency, including data entry and typing skills.
  • Must have a desktop or laptop PC, noise-cancelling headset, and stable internet connection with backup.
  • Must be comfortable working graveyard shifts in a permanent work-from-home setup.
  • Ability to work from a quiet, distraction-free workspace and stay on calls for extended periods.
  • Reliable, punctual, and able to follow assigned schedules consistently.
  • Personable, coachable, goal-oriented, and open to feedback and performance monitoring.

Benefits

  • PHP 21,000 monthly salary.
  • Fully remote work setup.
  • Structured training and growth opportunities within operations.

Interested in this position?

Apply directly on the company website

Apply Now

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