Customer Support Representative (Phone & Chat)

1 week, 6 days ago
Full-time
Junior
Customer and Technical Support
Smart Apartment Data

Smart Apartment Data

Smart Apartment Data is the trusted nationwide provider of accurate multifamily data and analytics, offering actionable insights for professionals in the apartment industry.

Professional Services
11-50
Founded 2005

Description

  • Assist customers through phone and live chat.
  • Answer product and account-related questions.
  • Guide customers through the platform.
  • Learn the software and become proficient in using it.
  • Resolve customer concerns or escalate issues when appropriate.
  • Deliver a warm, professional customer experience on every interaction.

Requirements

  • At least 2 years of customer support or customer service experience.
  • Experience handling both phone and live chat support.
  • Excellent spoken and written English with clear, professional communication skills.
  • Strong computer skills and the ability to learn new software quickly.
  • Detail-oriented, dependable, and customer-focused.
  • Experience supporting SaaS or software products is preferred.
  • Experience using CRM or customer support platforms is preferred.
  • Experience working remotely is preferred.

Benefits

  • 100% remote / home-based work.
  • Monthly salary of Php 40,000.
  • Collaborative and supportive team environment.

Interested in this position?

Apply directly on the company website

Apply Now

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