Reporting & Technical Writer

10 hours, 59 minutes ago
Full-time
Junior
Technical Writing and Documentation
Skyward

Skyward

Skyward is a people-centered IT solutions company offering software development, cloud infrastructure, and digital transformation services with a focus on civic tech and government tech.

Internet Software & Services
51-250
Founded 2013

Description

  • Create and maintain SOPs, user guides, knowledge base articles, and technical documentation for varied audiences.
  • Build and format recurring reports covering platform and data-governance activity.
  • Apply Section 508 accessibility and plain-language standards to documentation.
  • Organize documentation and reporting repositories to maintain a reliable source of truth.
  • Translate complex technical and governance information into clear, useful written content.
  • Support CMS’s enterprise AI platform documentation and data-governance mission.

Requirements

  • Bachelor’s degree and 2+ years of experience in technical writing, documentation, or reporting.
  • Strong writing and editing skills with a clear, concise, and organized style.
  • Experience with documentation and reporting tools such as Confluence and Microsoft Word.
  • Strong attention to detail and ability to simplify complex information.
  • Experience with Section 508-compliant documentation or federal reporting preferred.
  • Familiarity with data governance or technical/AI subject matter preferred.
  • Experience supporting CMS or another federal agency preferred.
  • Ability to obtain and maintain a Public Trust security clearance.
  • Successful completion of a background investigation.

Benefits

  • Medical, dental, vision, life, and disability insurance, plus HSA and FSA options.
  • 15 days of paid leave, 7 days of sick leave, 11 paid federal holidays, and bereavement leave.
  • Up to four weeks of paid maternity and paternity leave.
  • 401(k) with a 4% employer contribution and no vesting period.
  • Flexible working hours and remote-work opportunities.
  • $5,000 annual professional development allowance and $600 for technical supplies and equipment.
  • Company-provided laptop and $2,000 referral bonus.

Interested in this position?

Apply directly on the company website

Apply Now

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