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Principal Product Manager, Payments

2 weeks, 6 days ago
United States
Full-time
Lead
Product Manager
Product Management
Prototyping
Apply Now
SimplePractice

SimplePractice

SimplePractice is the leading EHR software provider for health and wellness professionals, offering a comprehensive practice management solution. With features like online appointment scheduling, telehealth, secure messaging, and customizable documenta...

Health Care Providers & Services
251-1K
Founded 2012
View All Jobs 7

Description

  • Own the end-to-end payments vision and multi-year strategy across processing, billing, payouts, insurance payments, and embedded finance.
  • Manage relationships with payment service providers, processors, and other partners, including performance, renewals, contracts, and escalations.
  • Evaluate the payments and fintech landscape to guide build, buy, and partner decisions.
  • Serve as SimplePractice’s internal payments expert and represent practitioner and client needs in product leadership discussions.
  • Create a data-driven roadmap that balances reliability, risk, compliance, growth, and revenue opportunities.
  • Partner with Engineering, Risk, Compliance, and Legal to meet PCI DSS, card network, money transmission, and healthcare billing requirements.
  • Define pricing, monetization, and take-rate strategies with Finance and Business Operations.
  • Collaborate with Product Marketing, Customer Success, and account teams on launches, adoption, and complex customer opportunities.
  • Validate new payment offerings through prototypes, pilots, research, and customer feedback before scaling.
  • Mentor product managers and improve product practices around platform thinking, risk-aware design, and cross-functional execution.

Requirements

  • 10+ years of product management experience, including significant ownership of payments, embedded finance, or fintech products at scale.
  • Deep knowledge of processors, card networks, acquiring and issuing, settlement, payouts, disputes, and chargebacks.
  • Experience leading vendor RFPs and managing payment partner relationships, contracts, and performance.
  • Track record of incubating and scaling products from discovery and validation through adoption and commercialization.
  • Experience using quantitative and qualitative customer insights to guide roadmaps and prioritization.
  • Data-driven approach to defining success metrics, evaluating trade-offs, and demonstrating business value.
  • Strong understanding of risk, regulatory, security, and trust requirements in payments.
  • Exceptional communication and cross-functional collaboration skills, including influencing senior leaders.
  • Experience with agile development methodologies.
  • Experience in SaaS, vertical SaaS, or healthtech is preferred.

Benefits

  • $200,000–$240,000 USD annual base salary; eligibility for annual bonus or commission may apply.
  • Medical, dental, vision, life, and disability insurance.
  • 401(k) plan with company match.
  • Flexible Time Off, wellbeing days, paid holidays, and summer Fridays.
  • Mental health resources.
  • Paid parental leave and backup care.
  • Tuition reimbursement and Employee Resource Groups.

Interested in this position?

Apply directly on the company website

Apply Now

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