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Principal Customer Success Manager

2 hours, 34 minutes ago
United Kingdom
Full-time
Senior
Customer Success Manager
Customer and Technical Support
E-commerce Machine Learning
Apply Now
Signifyd

Signifyd

Signifyd provides comprehensive ecommerce fraud protection services, including revenue protection, abuse prevention, and payment compliance, with a financial guarantee for online retailers to grow confidently and securely.

IT Services
251-1K
Founded 2011
$407M raised
View All Jobs 9

Description

  • Own the end-to-end relationship for high-value strategic accounts across the EMEA region.
  • Drive net revenue retention, expansion, and overall customer success within the largest customer portfolio.
  • Identify and pursue upsell and cross-sell opportunities with a sales-oriented approach.
  • Act as the bridge between merchant business needs and Signifyd’s technical teams to ensure delivery aligns with client requirements.
  • Keep client stakeholders aligned and challenge assumptions with data-backed, consultative guidance.
  • Build trusted relationships with senior stakeholders both externally and internally to execute long-term account strategies.
  • Conduct frequent onsite visits across Europe and attend meetings at Signifyd’s London HQ as needed.
  • Translate fraud detection capabilities and complex data into actionable insights that can inform product direction.
  • Reduce time-to-value for new initiatives and ensure success criteria are met or exceeded.
  • Collaborate closely with Sales, Product, Implementation, Risk, and leadership teams to deliver customer outcomes.

Requirements

  • 5+ years of success in senior enterprise SaaS roles or strategic account management.
  • Professional experience in Data Science, BI, Analytics, or Product Management is highly preferred.
  • Deep understanding of ecommerce, fraud, or payments is essential.
  • Proven experience presenting to and negotiating with CxO-level executives.
  • Demonstrated ability to manage complex sales cycles and achieve revenue targets through retention and expansion.
  • Ability to travel frequently, including 1-2 trips per month.
  • Strong program management skills, including resource orchestration and portfolio planning.
  • Background in Business Administration, Business Intelligence, or Product Management with a transition into a commercial, relationship-driven role is one of the preferred candidate profiles.
  • First-hand experience running payments, e-commerce, or fraud prevention programs at a large European company is a preferred candidate profile.

Benefits

  • Stock options.
  • Annual performance bonus or commissions.
  • Pension matched up to 8%.
  • Day-one access to health, dental, and optical insurance.
  • Generous annual leave plus public holidays.
  • Cycle to Work Scheme.
  • Enhanced maternity and paternity leave, including 12 weeks full-pay for mums and dads and 12 weeks half-pay for mums.
  • Mental wellbeing resources.
  • Dedicated learning budget through Learnerbly.

Interested in this position?

Apply directly on the company website

Apply Now

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