Manager, Chargeback Intelligence

1 hour, 47 minutes ago
Full-time
Lead
Data Science and Analytics
Signifyd

Signifyd

Signifyd provides comprehensive ecommerce fraud protection services, including revenue protection, abuse prevention, and payment compliance, with a financial guarantee for online retailers to grow confidently and securely.

IT Services
251-1K
Founded 2011
$407M raised

Description

  • Manage a team of analysts and subject matter experts within the Chargeback Investigations team.
  • Identify root causes of process inefficiencies and implement collaborative solutions.
  • Analyze data to identify, prioritize, and address risks and opportunities.
  • Drive standardization, continuous improvement, and more efficient operational processes.
  • Facilitate negotiations among stakeholders with conflicting requirements to design solutions that meet business needs.
  • Act as a customer-focused advocate and maximize the value delivered to merchants.
  • Manage multiple priorities and respond to escalated customer and external issues.
  • Provide expertise and direction to the team while partnering with stakeholders across departments on long-term solutions.
  • Manage operational reporting, create ad hoc reports, identify trends, and recommend actions to senior leadership.
  • Work closely with Risk, Product, Sales, and senior leadership on strategy and execution.

Requirements

  • 3+ years of previous management experience in chargeback management.
  • Track record of leading, empowering, and growing a team of chargeback professionals.
  • Experience working on payments or tech-related projects.
  • Experience leading departmental and enterprise-wide projects.
  • Strong problem-solving, change management, and analytical skills.
  • Success in a cross-functional, fast-paced environment leading complex operations initiatives.
  • Ability to autonomously drive and prioritize multiple initiatives.
  • Ability to work collaboratively, influence stakeholders, and handle ambiguity in an unstructured environment.
  • Excellent verbal, written, and interpersonal communication skills.
  • Strong understanding of the ecommerce payments landscape in LATAM.
  • Business proficiency in English and Spanish or Portuguese.
  • Knowledge of card networks’ operating regulations such as Visa, Mastercard, American Express, and Discover for merchants and consumers (highly desired).
  • Experience with credit card chargebacks in ecommerce or payments (highly desired).
  • Experience using payment platforms or processors such as Adyen, GetNet, GlobalPay, Mercado Pago, PayPal, or Rede (highly desired).
  • Advanced Excel skills (highly desired).
  • Familiarity with Git and Google Workspace (highly desired).
  • Knowledge of SQL and dashboard design in Looker (highly desired).

Interested in this position?

Apply directly on the company website

Apply Now

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