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Client Success Manager

3 weeks, 4 days ago
United States
Full-time
Junior
Customer Success Manager
Customer and Technical Support
Notion
Apply Now
Lever

Lever

Lever is a leading Talent Acquisition Suite that provides modern hiring and talent management solutions. Their applicant tracking system (ATS) with candidate relationship management capabilities empowers hiring teams to streamline recruiting efforts an...

Professional Services
251-1K
Founded 2012
$123M raised
View All Jobs 2

Description

  • Guide new clients through onboarding, including software setup and communication strategy recommendations.
  • Help clients launch internal podcast programs and support their ongoing content needs.
  • Proactively consult with clients to drive employee audience adoption and improve podcast engagement.
  • Share best practices and creative ideas for internal communications and podcast usage.
  • Build trusted adviser relationships with clients and internal communication leaders.
  • Create and improve FAQs, guides, and templates to expand self-serve support resources.
  • Help define and expand a new client success function as the first hire on the team.

Requirements

  • 1–3 years of experience in customer success, account management, or employee engagement communications.
  • Excellent written and verbal communication skills.
  • Passion for the employee experience and for helping partners feel supported.
  • Resourceful, curious, and problem-solving mindset with strong client advocacy.
  • Interest in making work more human and improving the future of work for employees.
  • Comfort working remotely and using Google Suite, Slack, and Notion.
  • Interest in using AI tools to help scale a fast-growing company.
  • Strong enthusiasm for podcasts and understanding their value for distributed teams.
  • Experience in customer success at a SaaS tool for HR or internal communications is preferred.
  • Experience with multi-channel internal communications in-house or at an agency is preferred.
  • Experience working at hybrid or remote companies with 1,000+ employees is preferred.
  • Experience expanding accounts to other functions of an organization is preferred.

Benefits

  • Competitive salary and benefits.
  • Remote-first work environment.
  • Mission-driven team culture.
  • Family-friendly workplace.
  • Opportunity for significant ownership as the first hire in the function.
  • Startup experience with the chance to help set the bar for a new team.

Interested in this position?

Apply directly on the company website

Apply Now

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