Inbound Freight Specialist

14 hours, 11 minutes ago
Full-time
Junior
Project and Program Management
ShipMonk

ShipMonk

ShipMonk is a leading fulfillment center and 3PL provider for eCommerce brands, offering personalized and efficient order fulfillment services. With a focus on stress-free growth, ShipMonk integrates with sales channels to streamline shipping and inven...

Air Freight & Logistics
1K-5K
Founded 2014
$365M raised

Description

  • Monitor and manage the DataDocks scheduling portal, approving and canceling appointments across active warehouse locations.
  • Review appointment details for accuracy, including ASN, pallet/carton counts, load type, and BOL alignment, before approval.
  • Identify duplicate appointments, communicate with carriers, and keep records accurate in appointment notes.
  • Enforce inbound scheduling rules and cancel appointments that do not meet minimum thresholds.
  • Serve as the primary contact for carriers, brokers, merchants, and internal teams regarding appointment scheduling and freight inquiries.
  • Guide new carriers through the DataDocks onboarding process and collect missing shipment details when needed.
  • Perform bulk ASN/PO and company/merchant uploads to DataDocks and maintain portal data accuracy.
  • Maintain receiving hours, capacity limits, blocked dates, and user access across fulfillment center sites.
  • Evaluate and resolve scheduling exceptions, escalating capacity issues and communicating outcomes to stakeholders.
  • Generate and distribute daily and weekly capacity and appointment reports, and coordinate timestamp corrections with warehouse operations teams.

Requirements

  • 2+ years of experience in freight coordination, dock scheduling, transportation logistics, or a related supply chain role.
  • Experience with scheduling or transportation management platforms; DataDocks or a similar tool is strongly preferred.
  • Strong written communication skills for professional correspondence with carriers, brokers, and internal stakeholders.
  • Proficiency in Microsoft Excel or Google Sheets for data management, bulk uploads, and reporting.
  • High attention to detail and the ability to identify discrepancies in shipment data such as ASNs, pallet counts, carton counts, and BOLs.
  • Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Comfort working with Slack and email as primary communication tools across distributed teams.
  • Experience working in a 3PL or fulfillment center environment is preferred.
  • Familiarity with inbound freight processes, including BOLs, ASNs, palletized versus floor-loaded shipments, and carrier/broker workflows.
  • Experience with Metabase or similar reporting tools is preferred.
  • Bilingual communication skills are a plus; English is required.

Interested in this position?

Apply directly on the company website

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