Director, Inventory Quality Control

1 hour, 27 minutes ago
Full-time
Lead
Operations
ShipMonk

ShipMonk

ShipMonk is a leading fulfillment center and 3PL provider for eCommerce brands, offering personalized and efficient order fulfillment services. With a focus on stress-free growth, ShipMonk integrates with sales channels to streamline shipping and inven...

Air Freight & Logistics
1K-5K
Founded 2014
$365M raised

Description

  • Own network-wide inventory accuracy and shrink performance, including KPIs, targets, and accountability structures across all fulfillment centers.
  • Design and standardize inventory quality control programs, including cycle counting methodologies, audit cadences, root-cause analysis frameworks, and corrective actions.
  • Lead and develop a distributed team of inventory control managers and analysts across multiple sites.
  • Partner with warehouse operations, engineering, and product teams to embed quality controls into WMS workflows and automation.
  • Build reporting and analytics that provide leadership and merchants with real-time visibility into inventory health.
  • Lead root-cause investigations into discrepancies, shrink, and damage, and drive systemic fixes.
  • Set inbound quality standards with receiving teams and hold vendors and freight partners accountable.
  • Support merchant-facing teams during inventory escalations, audits, and annual physical counts.
  • Champion a culture of accuracy and ownership through training and site leadership.

Requirements

  • 10+ years of experience in inventory control, quality, or warehouse operations.
  • 5+ years of experience leading multi-site teams.
  • Experience in 3PL, ecommerce fulfillment, retail distribution, or similar high-SKU-velocity environments strongly preferred.
  • A track record of measurably improving inventory accuracy and reducing shrink at scale.
  • Deep fluency with WMS platforms, cycle counting programs, and inventory reconciliation practices.
  • Strong analytical skills with experience building dashboards and using metrics to drive decisions; SQL or BI tool experience is a plus.
  • Experience with lean, Six Sigma, or other continuous improvement methodologies; certification is a plus.
  • Willingness to travel regularly to fulfillment centers across the network, approximately 25–40%.
  • Bachelor's degree in supply chain, operations, engineering, or a related field, or equivalent experience.
  • Experience scaling QC programs through rapid growth or facility launches, familiarity with automation and robotics, or supporting external audits such as SOX, ISO, or customer audits are nice to have.

Benefits

  • Competitive salary plus bonus.
  • Medical, dental, and vision coverage.
  • 401(k) with company match.
  • Paid time off and company holidays.
  • Career growth at a profitable company that is still scaling fast.

Interested in this position?

Apply directly on the company website

Apply Now

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