Customer Service Representative

7 hours, 42 minutes ago
Full-time
Junior
Customer and Technical Support
ShipMonk

ShipMonk

ShipMonk is a leading fulfillment center and 3PL provider for eCommerce brands, offering personalized and efficient order fulfillment services. With a focus on stress-free growth, ShipMonk integrates with sales channels to streamline shipping and inven...

Air Freight & Logistics
1K-5K
Founded 2014
$365M raised

Description

  • Serve as the primary point of contact for merchants to facilitate timely issue resolution.
  • Manage daily incoming merchant contacts and tickets across phone, chat, and email.
  • Follow up on merchant inquiries according to committed timelines.
  • Partner with warehouse management and developers to ensure requests are completed on time and professionally.
  • Build sustainable, long-term relationships with merchants.
  • Educate merchants on service offerings and help them proactively plan to minimize issues.
  • Support merchant projects and assist throughout their lifecycle.
  • Identify opportunities to improve the merchant experience and propose upgrades or new products as appropriate.

Requirements

  • 1-2 years of experience in a customer service position.
  • 1-2 years of experience in logistics, supply chain, or e-commerce.
  • Bachelor’s degree or equivalent work experience.

Interested in this position?

Apply directly on the company website

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