Sales Customer Service Representative (AU) - Work from Home / Dayshift

6 hours, 8 minutes ago
Full-time
Mid Level
Customer and Technical Support
Twoconnect

Twoconnect

Twoconnect is a top offshore and BPO company in the Philippines, offering tailored solutions, expert HR consulting, and seamless integration of remote staff to improve efficiency and reduce costs.

Professional Services
51-250
Founded 2016

Description

  • Serve as the primary point of contact for customer enquiries related to products, claims, service, and sales.
  • Handle inbound and outbound customer interactions via telephone, email, and other digital channels.
  • Triage customer queries, assess urgency, identify root causes, and route issues to the appropriate teams.
  • Resolve customer issues at first contact where possible while maintaining a positive customer experience.
  • Build rapport with customers to understand their needs and recommend suitable products, services, or upgrades.
  • Identify and act on upsell and cross-sell opportunities based on customer needs and purchase history.
  • Use company systems and tools to meet sales targets within established service times.
  • Educate customers about promotions, new product launches, and bundle offerings.
  • Follow up on leads generated through the website and identify sales opportunities from existing client quotes across running campaigns.
  • Coordinate with internal teams, document customer interactions and feedback, and share insights to improve service delivery and growth opportunities.
  • Provide coaching and mentoring support to other members of the sales and customer support team.

Requirements

  • 3–5+ years of proven experience in a Sales and Customer Service environment.
  • Bachelor's degree in Business, Communications, or a related field preferred.
  • Excellent verbal and written communication skills.
  • Demonstrated ability to identify and meet customer needs through effective sales techniques.
  • Ability to handle high-volume, multiple inquiries simultaneously and prioritise effectively.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Strong attention to detail and ability to work independently.
  • Ability to learn new product and company information quickly.
  • Experience working across multiple brands is an advantage.
  • Ability to work the specified schedule, including Monday–Wednesday 10:30 AM–7:30 PM PHT and Saturday–Sunday 6:00 AM–3:00 PM PHT, with Thursday and Friday as rest days.

Benefits

  • Work from home schedule with Monday–Wednesday and weekend shifts.
  • HMO coverage with 2 free dependents and medical reimbursements.
  • Government-mandated benefits.
  • Opportunities to work with leading companies in Australia and beyond.
  • Training programmes for career development.
  • Engaging company outings, team activities, and wellness sessions.
  • Supportive, inclusive culture with dedicated managers focused on growth and success.
  • Competitive pay and additional entitlements.

Interested in this position?

Apply directly on the company website

Apply Now

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