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Senior Transportation Specialist

1 hour, 13 minutes ago
Australia
Senior
Operations Specialist
Operations
Power BI
Apply Now
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised
View All Jobs 16

Description

  • Support and monitor carrier execution across assigned sites to ensure established processes are followed and service risks are addressed promptly.
  • Monitor on-time carrier pickups using ToolBob and initiate follow-up via Teams or COPS tickets when data is missing or pickups are at risk.
  • Review dock volume against booked carrier capacity and coordinate additional capacity needs with carriers or the Carrier Manager.
  • Maintain the accuracy of carrier pickup schedules, including pickup times and equipment types, to support forecasting and execution.
  • Manage the Carriers@ inbox and monitor COPS and SCO IPS tickets to ensure timely acknowledgment, resolution, and updates.
  • Respond to urgent carrier inquiries in line with established SLAs and escalation guidance.
  • Coordinate final mile schedules, resolve exceptions, and support merchant escalations related to delivery issues.
  • Process final mile POD requests on behalf of merchants and ensure timely follow-up and completion.
  • Support LTL and FTL shipment execution, including appointment scheduling, documentation coordination, and merchant compliance requirements.
  • Monitor carrier performance trends, escalate recurring issues or anomalies, and support transportation SOPs and operational documentation.

Requirements

  • Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; equivalent experience considered.
  • 3–5 years of experience in transportation, carrier operations, or supply chain execution with hands-on ownership of final mile or freight coordination.
  • Solid working knowledge of carrier operations, including pickup execution, service failure patterns, and carrier accountability practices.
  • Strong organizational skills with the ability to manage multiple carrier relationships and competing priorities simultaneously.
  • Proficiency in Microsoft Excel and familiarity with BI or reporting tools; Power BI and TMS/LMS experience are a plus.
  • Clear communication skills for coordinating with carriers, escalating to leadership, and updating merchant-facing teams.
  • Proactive, solutions-oriented approach with the ability to identify issues early and follow through on resolution.

Benefits

  • Health and Wellness Benefits Stipend.
  • WFH Phone/Internet Stipend.
  • Remote work based in Australia.
  • Opportunity to work in a high-performance, ownership-driven culture.
  • Ongoing applications accepted with no deadline to apply.

Interested in this position?

Apply directly on the company website

Apply Now

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