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Senior Manager, Cross-Border Transportation

2 months ago
United States
Full-time
Senior
Operations Manager
Project and Program Management
E-commerce Power BI SQL
Apply Now
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised
View All Jobs 7

Description

  • Manage carrier relationships and partnerships across all cross-border inbound and outbound freight modes.
  • Oversee partnerships with customs brokers and third-party duty and tax estimation systems.
  • Establish carrier performance tracking, lead improvement initiatives, and coordinate quarterly business reviews.
  • Manage a Carrier Analyst and support day-to-day issue resolution such as missed pickups, drop-offs, and capacity needs.
  • Identify coverage, service, and flow bottlenecks and work with carriers to improve service levels and reduce disruptions.
  • Lead onboarding of new carriers and lanes, including SOP development, integration coordination, rate negotiation, and service launch.
  • Create processes, transportation SOPs, and warehouse SOPs to support cross-border operations.
  • Educate internal teams and act as the subject matter expert for cross-border compliance, entry processes, and regulations.
  • Own pickup and drop-off master schedules and maintain carrier utilization, cost control, and operating standards.
  • Partner with internal technical, sales, fulfillment network, and freight teams to improve shipment creation, tendering, reporting, and cross-border scalability.

Requirements

  • 5-10 years of experience in the ecommerce and shipping industry.
  • 2+ years of experience working with cross-border shipments.
  • Broad knowledge of cross-border transportation modes and requirements, including ocean and air consolidation, small parcel, LTL, and truckload.
  • Knowledge of cross-border entry requirements is required.
  • Experience with cross-border trade requirements in Europe, including EU to GB, NO, and CH, is preferred.
  • Project management experience is required.
  • Strong presentation and communication skills with the ability to explain complex processes to business partners.
  • Excellent computer and data analysis skills, especially in Microsoft Excel and PowerPoint.
  • Experience with PowerBI and SQL is a plus.
  • Bachelor’s degree in Supply Chain Management, Business Administration, or Project Management/Engineering.
  • Ability to time shift working hours when needed to support Europe, Asia, and Australia operations.
  • Ability to travel domestically and internationally up to 20% of the time.
  • Licensed Customs Broker is a plus.

Benefits

  • Medical, dental, vision, and basic life insurance.
  • Paid maternity and parental leave.
  • Paid holidays and a flexible time off program.
  • Paid sick leave.
  • Wellness days, one day per quarter.
  • 401(k) match.
  • Competitive base salary of $112,817 to $153,500.
  • Eligibility for a discretionary bonus plan.

Interested in this position?

Apply directly on the company website

Apply Now

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