Operations Manager, Palliative Transition Partner (Remote)

53 minutes ago
Full-time
Mid Level
Operations
Ennoble Care

Ennoble Care

Ennoble Care provides personalized at-home primary, palliative, and hospice care, ensuring that individuals receive compassionate support in the comfort of their own surroundings.

Health Care Providers & Services
51-250

Description

  • Manage patient outreach, warm handoffs, referral completion, screening, and scheduling teams.
  • Own live patient scheduling across shared calendars while applying market-specific provider rules.
  • Forecast staffing needs and track core operational metrics, including referral completion, engagement, transitions, and timely care initiation.
  • Build recurring reports for quarterly business reviews and leadership updates.
  • Hire, train, and manage central calling and scheduling staff.
  • Develop and maintain standard operating procedures across markets.
  • Serve as the primary operational contact for the external partner and resolve cross-team scheduling and referral issues.
  • Lead operational onboarding for new markets, including scheduling rules, provider calendars, staffing ramps, and go-live validation.
  • Coordinate with clinical, market, regional, and partner teams on process changes, risks, and issue resolution.

Requirements

  • 3+ years of experience in healthcare operations, care coordination, or scheduling operations management.
  • Home-based care, hospice, or palliative care experience strongly preferred.
  • Experience hiring, training, and managing coordinator or scheduler teams.
  • Strong reporting and data skills; proficiency with Excel required.
  • AI skills recommended.
  • Experience managing operational rollouts or expansions across multiple sites or markets.
  • Strong relationship-management skills and experience serving as a primary contact for external partners or clients.
  • Demonstrated ability to resolve operational friction collaboratively and proactively.
  • Candidates must disclose any current or future need for employment-based immigration sponsorship before receiving an offer.

Benefits

  • Starting salary of $75,000 per year.
  • Medical, dental, vision, life insurance, disability, flexible spending, accident, critical illness, and hospital indemnity benefits for full-time employees.
  • Paid time off, paid office holidays, and paid sick time.
  • 401(k) with up to 3% company match.
  • Employee referral program.
  • Payactiv pay-on-demand access.

Interested in this position?

Apply directly on the company website

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