Senior Director, Control Tower

1 month ago
Full-time
Executive
Project and Program Management
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Manage and direct global ShipBob Control Tower and Merchant Operations teams across all time zones.
  • Set vision, standards, and performance objectives for the functions within scope.
  • Lead and scale a large remote Merchant Operations team based in India.
  • Build a merchant-first operating model and strengthen the organization’s ability to grow with ShipBob’s merchant base.
  • Champion the deployment of AI-driven tools and process automation to improve service quality and capacity.
  • Provide cross-cultural leadership to a geographically distributed organization and foster an inclusive, high-accountability culture.
  • Develop operational metrics aligned with business objectives and deliver results for ShipBob merchants.
  • Inform product roadmaps by transitioning manual control tower and merchant operations work into technology-driven mechanisms.
  • Select, appoint, and develop high-performing team members who fit the culture and growth needs of the business.
  • Direct functions within budget, drive year-over-year cost improvement, and develop effective organizational structures.

Requirements

  • BS/BA degree in Transportation, Logistics, Supply Chain, Business Administration, or a related field from an accredited college or university.
  • MBA or MA/MS in supply chain management, operations, or business is a plus.
  • 10+ years of operational leadership experience with a strong blend of supply chain and customer service or merchant operations.
  • Demonstrated ability to build, scale, and culturally lead large remote service teams.
  • Proven experience leading large-scale remote customer service or merchant operations teams, ideally in a global or offshore context.
  • Track record of improving merchant or customer satisfaction at scale.
  • Working knowledge of lean methodologies, process improvement, and operational metrics and systems.
  • Excellent research skills and solid business acumen.
  • Experience managing P&L responsibilities for $200M+ annual supply chain/logistics spend.

Benefits

  • Base pay range of $160,839 to $268,065.
  • Eligibility for participation in the company’s discretionary bonus plan.
  • Medical, dental, vision, and basic life insurance.
  • Paid maternity/parental leave program.
  • Paid holidays and a flexible time off program.
  • Paid sick leave.
  • Wellness days, one day per quarter.
  • 401(k) match.
  • Access to AI and productivity tools from day one at no cost.

Interested in this position?

Apply directly on the company website

Apply Now

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