Senior Director, Control Tower

2 hours, 17 minutes ago
Full-time
Executive
Project and Program Management
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Manage and direct global ShipBob Control Tower and Merchant Operations teams across all time zones.
  • Set vision, standards, and performance objectives for the functions within scope.
  • Lead and scale a large remote Merchant Operations team based in India.
  • Build a merchant-first operating model and strengthen the organization’s ability to grow with ShipBob’s merchant base.
  • Champion the deployment of AI-driven tools and process automation to improve service quality and capacity.
  • Provide cross-cultural leadership to a geographically distributed organization and foster an inclusive, high-accountability culture.
  • Develop operational metrics aligned with business objectives and deliver results for ShipBob merchants.
  • Inform product roadmaps by transitioning manual control tower and merchant operations work into technology-driven mechanisms.
  • Select, appoint, and develop high-performing team members who fit the culture and growth needs of the business.
  • Direct functions within budget, drive year-over-year cost improvement, and develop effective organizational structures.

Requirements

  • BS/BA degree in Transportation, Logistics, Supply Chain, Business Administration, or a related field from an accredited college or university.
  • MBA or MA/MS in supply chain management, operations, or business is a plus.
  • 10+ years of operational leadership experience with a strong blend of supply chain and customer service or merchant operations.
  • Demonstrated ability to build, scale, and culturally lead large remote service teams.
  • Proven experience leading large-scale remote customer service or merchant operations teams, ideally in a global or offshore context.
  • Track record of improving merchant or customer satisfaction at scale.
  • Working knowledge of lean methodologies, process improvement, and operational metrics and systems.
  • Excellent research skills and solid business acumen.
  • Experience managing P&L responsibilities for $200M+ annual supply chain/logistics spend.

Benefits

  • Base pay range of $160,839 to $268,065.
  • Eligibility for participation in the company’s discretionary bonus plan.
  • Medical, dental, vision, and basic life insurance.
  • Paid maternity/parental leave program.
  • Paid holidays and a flexible time off program.
  • Paid sick leave.
  • Wellness days, one day per quarter.
  • 401(k) match.
  • Access to AI and productivity tools from day one at no cost.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Regional Operations Manager

Cydcor 251-1K Professional Services

Cydcor is hiring a Regional Market Operations Manager to lead field operations across an assigned territory, improve retail partner performance, and drive sales and customer experience results through independent on-the-ground execution.

58 minutes ago

Procurement Category Manager

Kaseya 1K-5K IT Services

Kaseya is hiring a Procurement Category Manager to lead strategic sourcing and category management across corporate spend areas in support of a fast-growing global IT management and cybersecurity business.

Cybersecurity
4 hours, 4 minutes ago

SVP of Operations to COO

TDS Global Solutions 51-250 Professional Services

The SVP to COO at a growing customer experience and business process outsourcing company oversees business operations and drives operational excellence, customer satisfaction, and scalable growth across client service and call center functions.

Power BI
5 hours, 8 minutes ago

Aircraft Maintenance Manager (Brazil only)

Pyka 11-50 Aerospace & Defense

Pyka is hiring a Brazil-based Aircraft Maintenance Manager to lead maintenance operations for its deployed autonomous aircraft fleet and support commercial deployments across the country.

5 hours, 16 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers