Merchant Success Manager

3 weeks, 1 day ago
Full-time
Mid Level
Customer and Technical Support
ShipBob

ShipBob

ShipBob is a global ecommerce fulfillment solution that empowers businesses to scale, offer 2-day shipping, manage inventory, and streamline shipments. With a focus on simplifying the shipping process, ShipBob provides best-in-class supply chain soluti...

Air Freight & Logistics
251-1K
Founded 2014
$330M raised

Description

  • Understand each assigned merchant’s goals, define what success looks like, and continually reassess needs and success criteria.
  • Develop dynamic action plans with ShipBob deliverables and recommendations tailored to merchant objectives.
  • Drive adoption of key ShipBob functions and features by aligning merchant goals with platform capabilities.
  • Monitor merchant health, identify risks early, and take decisive action to course-correct issues.
  • Build and manage strong merchant partnerships through proactive health checks, quarterly business reviews, phone, and email communication.
  • Collaborate closely with Customer Support to deliver a strong merchant experience.
  • Help shape the product and services roadmap to increase impact for merchant partners.
  • Track performance against key metrics including NPS, churn, and upsell outcomes.
  • Perform additional duties and responsibilities as needed.

Requirements

  • Minimum 3 years of experience in sales and merchant services in the technology industry.
  • Aptitude for selling through quota attainment.
  • Strong ability to assess merchant needs and translate them into effective solutions.
  • Demonstrated communication skills across oral, written, and in-person formats.
  • Experience collaborating cross-functionally to deliver comprehensive merchant solutions.
  • Proficiency with PowerPoint and Excel.
  • Remote candidates must reside in one of the listed eligible states.
  • Experience in a merchant-facing or customer success role is preferred.
  • Familiarity with account management, business reviews, or health checks is beneficial.

Benefits

  • Medical, dental, vision, and basic life insurance.
  • Paid maternity/parental leave program.
  • Paid holidays and flexible time off.
  • Paid sick leave.
  • Wellness days, one day per quarter.
  • 401(k) match.
  • Competitive total compensation with a target base salary of $75,000 to $85,000.
  • Eligibility for the company’s discretionary bonus plan.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Director, Client Relationship Expansion

Mercer Advisors 251-1K Capital Markets

Mercer Advisors is hiring a Director, Client Relationship Expansion to lead advisor-facing market activation and coaching programs that drive relationship expansion across assigned markets.

Salesforce
57 minutes ago

Enterprise Engagement Manager (Remote)

Unframe Inc. 51-200 Technology, Information and Internet

Unframe is hiring an Enterprise Engagement Manager to lead enterprise customer delivery, adoption, and expansion of its AI solutions as part of the Product Growth team.

Generative AI LLM
1 hour, 40 minutes ago

Customer Success Manager, Premier, Actimize

Nice Côte d'Azur Hotels, Restaurants & Leisure

NiCE Actimize is hiring a Customer Success Manager to own customer relationships across the full lifecycle for financial crime and compliance solutions, driving renewals, growth, and implementation support.

2 hours, 19 minutes ago

Product Success Director - 11066

Coupa Software 1K-5K Internet Software & Services

Coupa is hiring a Product Success Director to drive customer product adoption, value realization, and long-term success across its enterprise software portfolio.

3 hours, 46 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers