Specialty Pharmacy Liaison

2 months ago
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Provide off-site support to patients, pharmacists, and providers through medication management services.
  • Support prior authorizations, benefit investigations, and financial assistance for patients.
  • Help patients start therapy, coordinate refills and renewals, and keep them on track with medication regimens.
  • Educate patients on pharmacy services and encourage use of the hospital partner pharmacy.
  • Resolve insurance-related issues and triage inbound patient and clinic inquiries.
  • Document patient information in the hospital EMR, Therigy, and other proprietary tools.
  • Coordinate medication needs, including special storage, hazardous medications, and related supplies.
  • Perform data entry, test claim adjudication, and follow-up planning to support operational goals.
  • Participate in process improvement efforts and apply recommendations to improve productivity and service quality.
  • Maintain confidentiality and comply with organizational standards and assigned duties.

Requirements

  • State registration as a pharmacy technician is required.
  • National Pharmacy Technician Certification (CPhT) or equivalent is strongly preferred.
  • 2-3 years of pharmacy technician experience is required; 3-5 years is preferred.
  • High school diploma or GED is required.
  • Strong interpersonal and phone communication skills, with comfort proactively contacting patients, clinicians, payors, and pharmacies.
  • Highly proficient in Microsoft Office, especially Excel and Word.
  • Ability to quickly learn new systems and adapt to Shields’ tools and workflow.
  • Strong organizational skills, attention to detail, high accountability, and dependable attendance.
  • Experience or knowledge in transplant, hepatitis C, infectious disease including HIV, diabetes, MS, or oncology is a plus.
  • Ability to maintain discretion and confidentiality when handling sensitive data.

Benefits

  • Salary range of $55,000 to $70,000 per year.
  • Bonus eligibility pursuant to the terms of any applicable bonus plan.
  • Employment contingent on meeting any additional licensure requirements within a mutually agreed timeframe.
  • Equal employment opportunity and non-discrimination protections.
  • Text-message updates during recruiting with the ability to opt out at any time.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Client Success Representative (Remote within APAC region, Contract)

INFUSE 251-1K Professional Services

INFUSE is hiring a Client Success Specialist to manage client relationships and support solution delivery for B2B customers across a global, fast-paced environment.

5 hours, 3 minutes ago

Customer Success Specialist I (Spanish Bilingual)

Palmetto 251-1K Renewable Electricity

Palmetto is hiring a remote Customer Success Specialist I in the Philippines to serve as the first point of contact for solar customers and resolve routine support issues while maintaining a smooth handoff for escalations.

CRM Salesforce
5 hours, 18 minutes ago

Private Client Associate (Temporary)

EPIC Insurance Brokers & Consultants is hiring a remote Private Client Associate to support its Private Client team in delivering service and operational support to customers and producers.

5 hours, 18 minutes ago

Become a Freelance Luxury Brand Evaluator - Wien, AT

CXG is hiring freelance luxury brand evaluators to complete discreet customer experience missions for premium and luxury brands and provide objective feedback that helps shape brand strategy.

5 hours, 18 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers