Specialty Pharmacy Liaison

2 months, 4 weeks ago
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Provide off-site support to patients, pharmacists, and providers through medication management services.
  • Support prior authorizations, benefit investigations, and financial assistance for patients.
  • Help patients start therapy, coordinate refills and renewals, and keep them on track with medication regimens.
  • Educate patients on pharmacy services and encourage use of the hospital partner pharmacy.
  • Resolve insurance-related issues and triage inbound patient and clinic inquiries.
  • Document patient information in the hospital EMR, Therigy, and other proprietary tools.
  • Coordinate medication needs, including special storage, hazardous medications, and related supplies.
  • Perform data entry, test claim adjudication, and follow-up planning to support operational goals.
  • Participate in process improvement efforts and apply recommendations to improve productivity and service quality.
  • Maintain confidentiality and comply with organizational standards and assigned duties.

Requirements

  • State registration as a pharmacy technician is required.
  • National Pharmacy Technician Certification (CPhT) or equivalent is strongly preferred.
  • 2-3 years of pharmacy technician experience is required; 3-5 years is preferred.
  • High school diploma or GED is required.
  • Strong interpersonal and phone communication skills, with comfort proactively contacting patients, clinicians, payors, and pharmacies.
  • Highly proficient in Microsoft Office, especially Excel and Word.
  • Ability to quickly learn new systems and adapt to Shields’ tools and workflow.
  • Strong organizational skills, attention to detail, high accountability, and dependable attendance.
  • Experience or knowledge in transplant, hepatitis C, infectious disease including HIV, diabetes, MS, or oncology is a plus.
  • Ability to maintain discretion and confidentiality when handling sensitive data.

Benefits

  • Salary range of $55,000 to $70,000 per year.
  • Bonus eligibility pursuant to the terms of any applicable bonus plan.
  • Employment contingent on meeting any additional licensure requirements within a mutually agreed timeframe.
  • Equal employment opportunity and non-discrimination protections.
  • Text-message updates during recruiting with the ability to opt out at any time.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Account Operations Associate

Agero 1K-5K Insurance

Agero is hiring an Account Operations Associate to support client accounts, resolve escalations, manage operational and financial workflows, and improve processes that drive client satisfaction and retention.

10 hours, 29 minutes ago

Client Service Associate (Springfield, MO)

Mercer Advisors 251-1K Capital Markets

Mercer Advisors is hiring a Client Service Associate I to provide operational and administrative support to the brokerage service team serving high-net-worth clients.

CRM
10 hours, 59 minutes ago

Customer Success Engineer (Spanish required)

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a Customer Success Engineer in Portugal to lead technical customer success for the Veeam Data Platform, driving onboarding, adoption, resilience, and renewal outcomes for enterprise and commercial accounts.

11 hours, 29 minutes ago

Client Experience Specialist, Onboarding

Carefeed 11-50 Internet Software & Services

Carefeed is hiring a remote Client Experience Specialist, Onboarding to guide senior living clients through implementation and help them adopt the platform successfully.

CRM
11 hours, 59 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers