Pharmacy Technician (Refill Calls)

1 hour, 5 minutes ago
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Coordinate and process medication refills, including data entry and claim adjudication.
  • Place outbound refill reminder calls and guide patients through the refill request process.
  • Respond to and resolve inbound patient and provider inquiries.
  • Clarify prescription orders with pharmacists or clinical staff.
  • Maintain and update patient and prescription data in software systems.
  • Identify trends, recommend improvements, and support process-improvement initiatives.
  • Partner with cross-functional teams to deliver a seamless patient experience.
  • Maintain confidentiality and uphold high-quality service standards.

Requirements

  • 3+ years of pharmacy technician experience in refills, claims adjudication, clinical collaboration, or specialty pharmacy.
  • Active Washington or Oregon pharmacy technician license required.
  • National pharmacy technician certification required (PTCB, NHA, CPhT, or equivalent).
  • Must work remotely Monday through Friday, 8:30 AM to 5:00 PM PST.
  • Experience collaborating with pharmacists, clinicians, or other healthcare teams is required.
  • Must be able to handle pharmacy calls and support patient-facing communication with professionalism and empathy.

Benefits

  • Hourly rate of $22.00 with potential quarterly bonus incentives.
  • Medical, dental, and vision insurance starting day one.
  • 401(k) with company match.
  • 4 weeks of PTO and 10 paid holidays.
  • Paid parental leave.
  • Short-term disability coverage.
  • Professional development opportunities.
  • Access to employee resource groups and wellness programs.

Interested in this position?

Apply directly on the company website

Apply Now

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