Pharmacy Refill Technician

2 months ago
Full-time
Junior
Customer and Technical Support
Shields Health Solutions

Shields Health Solutions

Shields Health Solutions is the first and largest company in the nation to integrate specialty pharmacies within hospitals, focusing on improving patient outcomes and system-wide growth. Their programs and data platforms reduce costs, achieve better cl...

Health Care Providers & Services
1K-5K
Founded 2012

Description

  • Place assigned outbound calls to patients and complete refill requests in a timely manner.
  • Answer, resolve, and triage inbound pharmacy inquiries appropriately.
  • Clarify prescription orders with pharmacists and/or clinicians as needed.
  • Coordinate medication refills, including data entry and accurate days-supply entry.
  • Follow through on claim adjudication, troubleshoot issues, and resolve reject codes.
  • Partner with pharmacy staff to maintain proper in-stock levels of medications.
  • Identify medications that require special storage or handling, including hazardous and refrigerated medications.
  • Identify and coordinate necessary supplies for select medications, such as sharps containers, needles, syringes, alcohol swabs, and Band-Aids.
  • Document work accurately across all systems and manage relevant data in database applications.
  • Support patient access to medications, participate in process improvement efforts, and recommend operational improvements.

Requirements

  • High school diploma or GED required.
  • State registration as a pharmacy technician is required.
  • National certification as a CPhT or equivalent is strongly preferred.
  • 1+ years of pharmacy technician experience required.
  • 5-8 years of pharmacy technician experience preferred.
  • Experience working with physicians, nurses, and other healthcare professionals is a plus.
  • Experience in a medical clinic setting is preferred.
  • Strong interpersonal and phone communication skills.
  • Highly proficient in Microsoft Office, particularly Excel and Word, and able to quickly learn other programs.
  • Strong organizational skills, attention to detail, and the ability to maintain confidentiality with sensitive information.

Benefits

  • Remote work location.
  • Hourly pay range of $18 to $22 per hour.
  • Equal employment opportunity commitment.
  • Opportunity to obtain additional required licensure within a mutually agreed timeframe, if needed.
  • Message updates about job opportunities and recruiting are available by mobile text, with opt-out at any time.

Interested in this position?

Apply directly on the company website

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