Operations Lead (Digital Systems) - Remote (Contractor)

1 month ago
Contract
Lead
Project and Program Management
ShaeGroup

ShaeGroup

ShaeGroup focuses on developing transformational technology aimed at eliminating chronic disease and pain, empowering individuals and organizations to enhance their well-being and foster a compassionate society.

Internet Software & Services
Founded 2010

Description

  • Run the company operating cadence including OKRs, QBRs, MBRs, dashboards, variance management, and reporting.
  • Build, own, and optimize the RevOps stack (CRM → Marketing Ops → Success/Support → Billing & Collections) and ensure forecast accuracy.
  • Implement and institutionalize fit-for-purpose ITIL 4‑lite practices (Incident, Change, Problem management, SLAs) and DORA/Accelerate metrics.
  • Lead security and compliance readiness efforts for SOC 2, ISO 27001, and NIST CSF, including vendor risk and commercial strategy.
  • Ensure every new funnel, program, or product integrates into the company architecture (intake → design → test → launch → hypercare).
  • Design and build a high-performing operations organization covering RevOps, ServiceOps, Data, and Automation.
  • Create and maintain operational dashboards and reporting to measure program health and drive variance remediation.
  • Communicate crisply with executives and collaborate deeply with operators to translate strategy into measurable outcomes.

Requirements

  • Minimum 2+ years’ experience in operations, RevOps, or technical program leadership within AI/tech services or SaaS environments with proven outcomes.
  • Direct experience building RevOps stacks, service-management practices, and measurable OKR frameworks.
  • Fluency with security and compliance frameworks (SOC 2, ISO 27001, NIST CSF) and vendor risk management.
  • Advanced experience using GHL (GoHighLevel) CRM.
  • Strong executive communication and ability to translate strategy into quantified OKRs/KPIs.
  • Availability to start ASAP and work as an independent contractor (full-time contractor engagement).
  • Preferred experience with DORA/Accelerate metrics and partnering with Product/Engineering to improve flow.
  • Nice-to-have: prior leadership building cross-brand shared services, platform consolidation, or long-form program launches.
  • Preference for candidates located in the Philippines, Southeast Asia, Poland, Romania, or Ukraine (remote role).

Benefits

  • Base fee USD $1,000–$1,500 per month (experience-based).
  • Performance incentives paid per project/brand/funnel in addition to base fee.
  • Equity / long-term incentive plan negotiable for the right candidate.
  • Payment in USD via bank direct deposit; monthly invoicing as independent contractor.
  • Paid time off available for strong performance and exceeding KPIs.
  • Remote work with regional preference (Philippines; Southeast Asia; Poland; Romania; Ukraine).
  • Expedited interview process with immediate prescreening and fast offers for top candidates.

Interested in this position?

Apply directly on the company website

Apply Now

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